Claims Support Officer (APS4)| 12-Month Contract | Perth or Brisbane
$54.88 per hour + super | Full-time (37.5 hrs/week) | Start date 3-4 weeks time | 12 month fixed term contract

Looking to step into a meaningful government contract where your work genuinely makes a difference? We're currently recruiting for Claims Support Officers to join a high-performing federal team supporting complex client claims processes.

🔍 The Role
You'll play a key role in supporting the assessment and processing of sensitive claims, working within established policies and legislation to ensure accurate and timely outcomes.

This is a fast-paced, detail-focused role where you'll liaise with clients and internal stakeholders, manage records, and contribute to informed decision-making.

💼 Key Responsibilities

• Manage and process claims within legislative and policy frameworks
• Handle inbound/outbound enquiries in a professional manner
• Review, analyse and assess sensitive client information
• Maintain accurate records and update case files
• Liaise with stakeholders to gather and verify information
• Assist with eligibility assessments and documentation
• Support continuous improvement of systems and processes

👤 About You

• Australian Citizenship required
• Previous experience in claims, insurance, or government roles required
• Minimum 5 years experience within a similar role
• Strong attention to detail and ability to manage sensitive information
• Excellent communication skills (written & verbal)
• Ability to interpret policies, guidelines, or legislation
• Confident working in a structured, process-driven environment
• Comfortable handling high-volume workloads

📍 Details

• Location: Perth WA or Brisbane QLD
• Contract: 12 months (with potential extension)
• Hours: 37.5 hours per week
• Security: Baseline clearance required (or ability to obtain)
• Flexibility: WFH options may be available depending on team requirements
• Rate: $54.88 an hour + super (inclusive of casual loading- no annual leave or sick leave entitlements)

🌟 Why Apply?

• Secure a long-term government contract
• Gain exposure to complex case management & policy frameworks
• Work within a supportive, structured team environment
• Opportunity to build federal government experience

If you're a strong administrator with a keen eye for detail and enjoy working in a purpose-driven environment, we'd love to hear from you.

Apply now or reach out for a confidential discussion. *Please note* Only applications through the "apply function" will be reviewed, CV's emailed directly will not be considered.

Due to the high volume of applications, only candidates who meet the above criteria will be contacted. If you have not heard from us within 2 weeks of your application, please assume you have been unsuccessful on this occasion.