Our client is an Australian software business. For over a decade, our client has designed, built and delivered software solutions for automotive companies. They provide a number of different products and are a market leader.

The business is fast growing, and has an exceptional cutlure. Due to this growth, they are looking for an Account Manager. The organisation is super innovative and progressive and provide a number of growth opportunities for employees.

Key responsibilities:

• Identify growth opportunities within existing accounts.
• Act as primary point of contact for assigned accounts post-sale.
• Ensure seamless onboarding, training, and rollout of any new adopted products.
• Develop strategies to drive high customer engagement levels.
• Monitor customer feedback and usage data to proactively address adoption barriers.
• Maintain accurate sales forecasting and reporting using CRM tools.
• Provide market insights and customer feedback to the product team to enhance product development.
• Develop case studies and testimonials with successful customers to support future sales.
• Build and execute account plans aligned to customer business outcomes.

Key experience and skills:

• 3+ years in account management, customer success, or client services role (SaaS or technology preferred)
• Proven track record driving retention and expansion revenue.
• Strong relationship-building skills
• Commercial acumen: comfortable with contracts, pricing, negotiations.
• Excellent written and verbal communication.

Benefits:

• Career progression a focus.
• Global expansion on the horizon, opportunity to make an impact.
• Excellent benefits + commission.
• A market leader with very little competition.
• Easy parking, transport options.
• Flexible working/hybrid work.

For more information, please contact Brea @ Mars Recruitment - Brea.Bugeja@marsrecruitment.com.au