Branch Manager - Occupational Rehabilitation | SOR

Leadership | Team Management | Business Growth | Established Organisation

Mars Recruitment are partnering with a well-established national rehabilitation organisation that's looking for a Branch Manager to lead and inspire a high-performing team.

This is an exciting opportunity to oversee operations, mentor staff, and drive business development while ensuring excellent service delivery across multiple service streams including State-Based Occupational Rehabilitation, Injury Management, Comcare, Life Insurance, CTP, and Corporate Health & Safety.
You'll be joining a supportive and structured environment where your leadership directly impacts team performance, client satisfaction, and organisational growth.

Why this role stands out

• Lead a diverse, high-performing team across multiple service streams
• Drive business growth, client satisfaction, and operational excellence
• Mentor, coach, and develop your staff with structured support
• Contribute to process improvements and quality assurance initiatives
• Work in a vibrant, collaborative culture with flexible, supportive practices

About the Role

As a Branch Manager, you'll:

• Lead day-to-day operations, ensuring utilisation, KPIs, and RTW outcomes are met
• Oversee recruitment, inductions, performance management, and talent development
• Manage account relationships, onboarding, and business development
• Monitor budgets, financial targets, and cost escalations
• Conduct file reviews, audits, and quality assurance checks
• Act as an escalation point for client issues and ensure SLA compliance
• Implement initiatives to grow revenue and discover new opportunities

Key Responsibilities

Team Leadership & HR Management:

• Recruit, induct, coach, and mentor staff
• Conduct talent maps, scorecard discussions, and performance reviews
• Approve leave, manage team workloads, and ensure operational coverage

Account Management & Business Development:

• Manage accounts to ensure compliance, service quality, and growth
• Develop proposals, handle objections, and grow revenue by 15% YoY
• Attend industry events to identify opportunities and trends

Operational & Quality Oversight:

• Ensure team compliance with regulatory standards
• Conduct file reviews, closure calls, and report on KPIs
• Maintain accurate CRM records and customer intelligence

About You

• 3+ years in a leadership role within rehabilitation, injury management, or occupational health
• Accreditation with relevant state authorities
• Strong organisational, communication, negotiation, and reporting skills
• Competent in case management, account management, and team development
• Driver's licence

Desirable:

• Tertiary qualifications in Allied Health
• Comcare accreditation
• Experience in psychometric assessments (Hogan, SHL)

Culture & Values

• Collaborative, customer-centric, and results-driven
• Professional, adaptable, and vibrant
• Work hard, play hard culture with recognition and career progression
• Flexible practices supporting work-life balance and individual growth

Ready to take the next step in your leadership career and make a real impact? Apply now or reach out to Mike Kuczer at Mars Recruitment for a confidential conversation.