Rehabilitation Consultant - Team Leader

Occupational Rehabilitation | Team Leadership | Established Organisation

Mars Recruitment are partnering with a highly respected national rehabilitation organisation that's expanding its operations.

They're seeking a Rehabilitation Team Leader to drive team performance, remove barriers, and create an environment where employees can thrive. This is a fantastic opportunity to lead, mentor, and develop a team of Rehabilitation Consultants while contributing to organisational growth.
You'll be joining a supportive, structured environment with comprehensive onboarding, coaching, and career development opportunities, in a culture that balances professionalism with energy and fun.

Why this role stands out

• Lead a new team within an established, nationally recognised organisation
• Drive process improvements and systems innovation to support your team
• Mentor, coach, and develop your consultants while overseeing daily operations
• Work with diverse clients and industries to achieve real outcomes
• Collaborative, vibrant culture with flexibility, recognition, and career progression

About the Role

As a Team Leader, you'll manage your team to meet KPIs, quality standards, and client outcomes while supporting their professional development. You'll balance operational, quality, and account management responsibilities, ensuring your team delivers excellent service.

Core Competencies

• Plan and coordinate injury recovery and rehabilitation for multiple clients
• Communicate clearly and effectively with clients, employers, and stakeholders
• Facilitate teamwork by mentoring and supporting colleagues
• Achieve outcomes personally and through your team
• Effectively manage and develop a team of consultants

Technical Competencies

• Provide specialist advice to support health recovery and RTW outcomes
• Build collaborative, influential relationships with stakeholders
• Conduct specialist assessments and deliver the organisation's services

Key Responsibilities

Human Resource Management

• Recruitment, induction, coaching, and mentoring of team members
• Conduct talent maps, scorecard discussions, and performance reviews

Finance & Operations

• Review team outputs and operational results
• Monitor budgets, escalate issues, and ensure accurate invoicing

Quality & Compliance

• Conduct weekly audits and file reviews
• Ensure team compliance with SLA, accreditation, and service standards

Coordination & Planning

• Run team meetings, attend management meetings, and approve leave
• Report on team performance, accounts under management, and KPIs

Account Management

• Resolve issues via corrective action processes
• Ensure all correspondence, documents, and invoicing are accurate
• Grow accounts and identify new opportunities

Key Performance Indicators

• RTW rates in line with National Minimum Standards
• Team meets productivity and SLA obligations
• File & report review scores >90%
• Net Promoter Score (NPS) 9/10
• Repeat referral rate 20%
• Revenue growth and acceptance of new service proposals

About You

• 2+ years industry experience and accredited by relevant state authorities
• Supervisor Certificate (Australian Institute of Management)
• Strong organisational, communication, negotiation, and computer skills
• Competent in case management and team leadership
• Driver's licence

Desirable:

• Tertiary qualifications in Allied Health
• Comcare accreditation, Drug & Alcohol Testing accreditation
• Psychometric assessment accreditation (e.g., Hogan, SHL)

Culture & Values

• Collaborative, customer-centric, and driven for results
• Operates with integrity and professionalism
• Team player, adaptable, vibrant, and savvy
• Flexible work environment supporting work-life balance
• Recognition, rewards, and opportunities for growth

Benefits + Culture

• Ongoing study support + Professional development & CPD opportunities available.
• Flexible working conditions = Work-Life Balance
• Genuinely supportive culture
• Quarterly professional development reviews
• Regular social events (RAOK, Friday Fun, EOFY + Christmas Celebrations)

Step into a leadership role where you can mentor, innovate, and drive real impact. Apply today or reach out to Mike at Mars Recruitment. - Mike.kuczer@marsrecruitment.com.au