Operations & Partnerships Lead

Our client is a leading, iconic retailer known for delivering exceptional shopping experiences across fashion, beauty, homewares, and lifestyle products. With a strong heritage and a bold vision for the future, they combine innovation, creativity, and customer focus to stay at the forefront of the retail landscape, making every interaction engaging, inspiring, and memorable.

We are on the hunt for an experienced and commercially driven Operations & Partnerships Lead to play a key role in the growth and success of their digital marketplace.

In this role, you will:

• Own the performance, growth and operational success of the marketplace partner network
• Act as the primary point of contact for external marketplace partners and suppliers
• Drive continuous improvement across partner performance, conversion, sales and profitability
• Lead regular performance reviews, using data and insights to identify opportunities and risks
• Collaborate closely with Marketing, Merchandise, Digital and Operations teams to deliver strong commercial and customer outcomes
• Oversee end-to-end marketplace operations including onboarding, seller performance, customer support, catalogue management and logistics
• Lead operational troubleshooting and process optimisation initiatives to improve efficiency and scalability
• Use analytics and reporting to inform decision-making and optimise partner outcomes
• Manage and develop an offshore team, ensuring high-quality delivery across priorities
• Lead key projects focused on operational excellence and marketplace growth

This role will suit someone who:

• Has strong experience in marketplace operations, eCommerce partnerships or account management
• Thrives in fast-paced, high-growth digital environments with multiple moving parts
• Brings a commercial, data-driven mindset and uses insights to drive performance and profitability
• Enjoys building and managing high-value partner relationships
• Is confident influencing cross-functional teams without direct authority
• Balances strategic thinking with hands-on execution and problem-solving
• Has a proactive, improvement-focused approach to operations and process optimisation
• Communicates clearly and effectively with both internal and external stakeholders
• Is comfortable leading offshore teams and managing competing priorities

If you're passionate about marketplace operations, partner performance and driving meaningful commercial impact, this is an opportunity to step into a highly visible role with real influence.

Please apply now with your CV and covering letter.