Our client is a premium apparel and accessories business. The owners have a deep love for the outdoors, and their products are designed to stand the test of time! They make the coolest outdoors gear and related accessories and are a market leader. Currently, the business is looking for an E-Commerce Manager. You will be a key contributor to strategy and implementation of initiatives that drive digital success.

The Ecommerce Manager is responsible for the performance, growth, and day-to-day leadership of the digital commerce platforms across Australia and New Zealand. This role owns the onsite experience end-to-end, including product assortment, merchandising, campaign execution, personalisation, and platform optimisation.

Key Responsibilities:

• Own the day-to-day operation, maintenance, and trading performance of the ANZ ecommerce platforms.
• Manage and launch new products, campaigns, landing pages and seasonal activities in line with commercial priorities
• Drive revenue growth through effective onsite merchandising, promotions, and conversion-focused initiatives
• Build and continuously enhance a personalised customer experience using UX best practice, customer data, and behavioural insights.
• Review and optimise the end-to-end customer journey, identifying friction points and implementing improvements to increase conversion and engagement.
• Enhance the online shopping experience through optimisation of product listings, customer support touchpoints, and feedback mechanisms
• Analyse performance data and customer insights to understand behaviours, preferences, and trends.
• Work closely with Brand, Marketing, Operations, Technology, and Global Ecommerce teams to deliver aligned, scalable solutions.
• Manage and develop a fantastic, talented team.

Key Experience and Skills:

• Degree qualified in relevant discipline.
• 6+ years' experience in ecommerce, ideally within retail.
• Experience using eCommerce platforms such as Shopify, Magento or similar.
• Experience in customer journey analytics, customer segmentation, personalization and targeting.
• Prior people management experience, with strong leadership and team development/capability.
• Experience leading cross-functional projects and building/executing ecommerce strategies.

Benefits:

• Flexible working options - hybrid work model.
• Discounts on products for family and friends.
• A brand new, ultra-modern office in Melbourne.
• An opportunity to work for a premium Australian brand, a market leader.
• Create exceptional, meaningful work and problem solve with innovative team members by your side.

For more information, please contact Brea Bugeja at Mars Recruitment -Brea.Bugeja@Marsrecruitment.com.au.