• Customer Service Officer
• Logistics
• $60,000-$65,000 + Super
• Full-time | Onsite

Our client is a growing Australian logistics business partnering with customers to move high-value, time-critical freight across Australia. They're seeking a proactive Customer Service Officer to join a supportive, close-knit team.

This is not a call centre role. You'll manage complex freight enquiries, track urgent deliveries, liaise with couriers, and solve problems in real time using CRM systems.


Key Responsibilities

• Handle inbound calls and emails (10-20 calls per day)
• Process bookings and track consignments
• Liaise with couriers to resolve delivery issues
• Proactively update customers and manage expectations
• Maintain accurate CRM records and provide admin support

About You

• Customer service experience (logistics exposure advantageous)
• Tech-savvy, organised, and confident learning new systems
• Calm under pressure with strong communication skills
• Proactive, solutions-focused, and keen to build a career in logistics

What's on Offer

• $60,000-$65,000 + super
• 9:30am-6:00pm, fully onsite
• Training and support from experienced team members
• Long-term opportunity in a growing business

Apply now via the ad, or contact us for a confidential discussion at rosa.ojala@marsrecruitment.com.au. Only shortlisted candidates will be contacted.