Summary:

Mars Recruitment is working with a leading global financial services company offering an opportunity to build an exciting career with continuous training and career development. This company has generous employee benefits, such as discounts, an amazing office and facilities and a fun social/events calendar.

Role & Responsibilities:

• Engage with customers to provide solutions to their car loan & insurance queries
• Respond to inbound calls and emails from customers daily, working towards daily individual targets
• Provide excellent customer service at all times
• Meet the high standards expected within this company's culture and customer expectations such as call handling times and call quality
• Objection handling and having a focus on customer success
• Training will be provided
• Hybrid working model after initial training period is completed

Criteria to apply:

• 1+ years in a customer facing role, over the phone.
• Proven experience in delivering a superior level of customer service including managing difficult customer conversations in a positive and professional manner
• Strong active listening, problem solving and rapport building skills
• Experience with high volume phone/email enquiries
• Professional communication and interpersonal skills

Note:

• This company is based in Melbourne's south east suburbs and you must be able to attend the office every day for the first 6 weeks for training.

Kindly understand that we anticipate a significant number of applications, and we will only be able to contact those candidates who have been shortlisted. We sincerely value your interest in advance.