Position Description: Credit Controller
Location: Melbourne's South Eastern Suburbs
Industry: Fast-Moving Consumer Goods (FMCG)
Employment Type: Full-time Temporary Contract

About the Company

Our client is a highly regarded FMCG organisation with a strong presence in the Australian market. Known for its customer-centric approach, innovative product range, and high-performance culture, the business is experiencing ongoing growth and is seeking a skilled Credit Controller to join its Credit team. This is an excellent opportunity to work in a dynamic, fast-paced environment that values collaboration, continuous improvement, and professional development.

Position Summary

The Credit Controller will be responsible for managing the end-to-end credit and collections process to ensure timely receipt of customer payments and effective management of customer accounts. This role plays a key part in maintaining healthy cash flow, minimising risk, and supporting strong customer relationships within a high-volume FMCG environment.

Key Responsibilities

• Manage a portfolio of customer accounts, ensuring timely collection of outstanding debts.
  
• Conduct credit checks, establish credit limits, and assess customer creditworthiness.
  
• Monitor accounts for overdue payments and proactively follow up with customers.
  
• Investigate and resolve invoice discrepancies in collaboration with Sales, Customer Service, and Accounts teams.
  
• Process account reconciliations and maintain accurate customer records.
  
• Prepare and issue monthly customer statements and reminders.
  
• Manage the escalation process for delinquent accounts, including initiating payment plans or recommending accounts for external recovery.
  
• Support month-end reporting, including ageing analysis and cashflow forecasting.
  
• Contribute to process improvements and system enhancements to support efficient credit operations.
  
• Ensure compliance with company policies, credit procedures, and relevant legislation.
  

Skills & Experience

• Previous experience in Credit Control, Accounts Receivable, or a similar role FMCG or high-volume environment preferred.
  
• Strong understanding of credit and collections principles.
  
• Excellent communication and negotiation skills with the ability to build rapport with internal and external stakeholders.
  
• High level of accuracy and attention to detail in a fast-paced environment.
  
• Strong analytical and problem-solving abilities.
  
• Proficiency with ERP and accounting systems (SAP, Oracle, or similar) and intermediate Excel skills.
  
• Ability to prioritise workload and meet deadlines in a dynamic environment.