Position overview - Claims Administrator

Location: Melbourne, VIC
Employment Type: Full-Time (Permanent / Contract)
Reports To: Claims Manager / Team Leader

About the Opportunity

Our client is seeking a highly organised and detail-oriented Claims Administrator to join their growing team. This role is responsible for providing administrative support across the claims function, ensuring claims are processed efficiently, accurately, and in accordance with company procedures and service level agreements.

This is an excellent opportunity for a motivated administrator with strong customer service skills who enjoys working in a fast-paced environment and contributing to positive outcomes for clients and stakeholders.

Key Responsibilities

• Provide administrative support to the Claims Team across the end-to-end claims process.
• Accurately enter, update, and maintain claim records within internal systems.
• Review incoming claim documentation and ensure all required information has been received.
• Prepare and distribute correspondence, reports, and claim-related documentation.
• Monitor claim workflows and follow up outstanding information with clients, insurers, medical providers, and other stakeholders.
• Assist with claim lodgements and ensure documentation is complete and compliant.
• Maintain accurate electronic and physical filing systems.

Customer Service & Stakeholder Management

• Act as a first point of contact for claim enquiries via phone and email.
• Provide timely updates to customers, clients, and internal stakeholders regarding claim status.
• Build and maintain positive relationships with claimants, insurers, brokers, and service providers.
• Escalate complex issues to Claims Officers or Claims Managers where required.

Compliance & Reporting

• Ensure claims are administered in accordance with company policies, procedures, and regulatory requirements.
• Maintain confidentiality and security of sensitive information.
• Assist with claims reporting, data analysis, and audit preparation.
• Support continuous improvement initiatives within the claims function.

Skills & Experience

• Previous experience in an administrative, customer service, or claims support role.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Ability to manage multiple priorities and meet deadlines.
• Intermediate Microsoft Office skills, particularly Excel, Word, and Outlook.
• Professional and customer-focused approach.