This is a great opportunity to join a start-up fin-tech organisation. In ths role, you will join a growing Customer Operations team where you will be the first point-of-contact for all enquiries, whilst having the opportunity to work with the Sales & Marketing team to recruit potential business partners.

This is an exciting role as you will work with a close-knit team, and have the chance to progress internally as the team continues to grow.

Key Roles and Responsibilities:

• Providing excellent customer service through a variety of platforms including live chat, email, and phone calls.
• Building rapport with customers to understand their needs, frustrations, and feedback; relaying this to the business to improve processes and products.
• Handling payment-related queries; investigating missing payments and direct debits.
• Assisting vulnerable customers by providing support options.
• Assisting the Sales and Marketing team when required by prospecting potential business partners.
• Once you are proficient in this role, you will have the opportunity to expand your broader knowledge and progress across the Customer Operations team.

The Ideal Candidate Will Have the Following:

• Is a personable and empathetic problem-solver.
• Has a customer service background.
• Is seeking career progression, and is happy to work across a variety of tasks supporting the Customer Operations team.
• Is happy to be based in Lavender Bay.
• Is happy work across rotating shifts between 8am and 8pm (Monday to Friday), with potential for Saturday Operations in the future.

If you are interested in this role and would like any further information, please call me directly on 02 9003 4938 or email me: [email protected]

A rare opportunity has arisen for a Business Operations Associate to join a global trading platform, within their CFD trading space. This role will report to the Business Operations Manager. This role will involve: trading & monitoring systems, trading & account adjustments, account & instrument restrictions and instrument adjustment enquiries.

Key responsibilities:

• Processing of all manual account adjustments and charges, including cash bookings and trade corrections
• Processing of Corporate Actions, both Customer and Hedge, and monitoring of Financing and Cost of Carry Rates charged to Customers
• Reconciliation of Hedge trading accounts with Counterparties
• Verification and authorisation of Bank Withdrawals
• Communication of events affecting customer accounts such as change of margins and corporate actions
• Performing Institutional Operations tasks such as Partner Set ups, API set ups, amending partner subscriptions, and holding costs and commissions

Key requirements:

• 1-2+ years experience within financial services industry, ideally having worked with a CFD broker
• Previous experience in a middle office/operations role
• An understanding of corporate actions and financial markets is desirable
• Exposure to Financial Markets e.g.in a broking or market operations environment
• MT4, Bloomberg/Reuters experience is desirable, but not essential

If you have the required skills and experience please click apply or contact [email protected]

Our client is a reputable financial institution who currently have a vacancy for a Unit Pricing Analyst within their Investment Controls Team in Sydney.

This role would suit a candidate that has a strong technical unit pricing background, that can demonstrate excellent numerical and analytical thinking, and have the ability to manage key stakeholders. Additionally the ideal candidate will have experience working Superannuation.

Role & Responsibilities:

• Review of accurate unit prices from third party provided
• Verify product cash flow processes
• Providing technical unit pricing expertise
• Liaise with internal and external stakeholders such as custodians, third party providers and external fund managers
• Work on projects, transitions, and continuous improvement processes

Essential Criteria:

• Teritary Degree, ideally in Accounting, Commerce or Finance
• 3-5 years’ experience in similar role such as Investment Operations, Unit Pricing and/or Fund Accounting
• Previous experience working within Superannuation funds or Investment Management operations
• Strong technical unit pricing and stakeholder management skills
• Strong Microsoft Excel and analytical skills
• Excellent communication skills both written & verbal
• Work independently in a high pressure, fast paced environment

If you are a suitable candidate for this position and have the relevant experience please send your resume to [email protected]

Please note that all applications will be handled in the strictest of confidence.

This is a great opportunity to join a globally recognised investment bank within their client service function. In this role you will be responsible for providing excellent client service and responding to enquiries from advisers and investors.

This role would suit a driven and personable individual with a genuine interest in financial services.

Role & Responsibilities

• Managing external and internal client relationships, dealing with a range of queries relating to managed funds
• Oversight of different asset classes and specialist investment products, trade confirmations and undertake thorough investigation
• Work towards meeting KPI’s individually and as a team
• Liaise with legal, compliance, product teams and other internal stakeholders

The ideal candidate would suit the following criteria:

• Bachelor degree in relavent field (finance, business, economics)
• Previous corporate experience in financial services (advantageous but not essential)
• Great interpersonal skills with previous work experience in a customer facing role
• An interest in pursuing a career in financial markets
• Strong attention to detail and organisational skills
• Excellent verbal and written communication skills

If this role catches your eye and you would like any further information, please call me directly on 02 9003 4928 or email me: [email protected]

Great opportunity has arisen for a Client Service Manager – Onboarding, to join a well-known fund manager to support the broader Client Relationship and Service Team. Reporting direct to the Client Services Director, Client Service Manager will be responsible for the AML/KYC and ongoing due diligence of the client during and after the onboarding period.

A high performing and collaborative environment with a strong team culture, this role would suit an individual who has previous experience in client service/onboarding, compliance and governance ideally within funds management.

Role & Responsibilities

• Responsible for conducting AML/KYC for new clients and mandates during the onboarding process
• Maintain the KYC register and manage the ongoing client due diligence
• Responsible for the creation of the IMA obligations register for new mandates
• Support the Relationship Manager by collating the information required and managing client audit requests.
• Responsible for managing the audit review and furnishing the documentation requested by FSI external and internal auditors
• Comply with and ensure the internal controls policy frameworks are communicated and adhere to Group policies
• Support process improvement by disseminating successful risk management practices

Essential Criteria

• Tertiary qualifications desirable
• 3-5 years’ experience in a client service/onboarding/compliance/governance-related role within the financial services industry, preferably in funds management
• Sound knowledge of AML/KYC regulations and end to end Onboarding processes
• Strong people skills with experience in effectively communication and working with internal and external stakeholders

If you are interested in learning more, please contact Angela Stephan for a confidential discussion- [email protected]

Multiple opportunities are currently available to join a leading recognised stockbroking firm where internal promotion and progression are highly valued. My client is seeking enthusiastic, hardworking and eager to learn individuals looking to kick-start their careers within the financial services industry.

Apply your excellent client service skills and develop your knowledge in trading and financial markets as being the point of contact within the client service team.

If you are a recent graduate with a genuine interest in working in a corporate, fast paced, hardworking financial services environment then we would love to hear from you. Candidates with previous industry exposure will be well regarded although this is not essential for your successful application.

This role would suit individuals that are able to work full-time between Monday to Friday, and are able to commit to working on rotating shifts with a start time between 7:30 am – 10:30 am, and a finish time of no later than 8:00 pm.

Role and responsibilities

With a range of position’s available from back office operations to client service roles, these are excellent opportunities to commence a career within financial services and start developing your knowledge of relevant products and processes.

• Provide proactive and timely support for the client, in both CFDs and Stockbroking
• Provide excellent and high calibre client service to ensure a positive client experience
• Proactively identify and cross sell additional products and services to existing clients
• Proactively respond to and manage inbound client queries professionally and efficiently
• Develop and implement opportunities to continually improve and enhance services to their customers

The ideal candidate will have the following skills and experience

• Strong client / customer service experience
• Previous experience in financial service is desirable but not a must
• A relevant degree in Economics, Finance & Commerce desirable
• Outstanding verbal & written communication skills
• Interest in pursuing a career in Financial Services/Stockbroking
• Strong emphasis on providing excellent customer service
• Great attitude and desire to learn

Successful candidates will be invited to attend an assessment centre in Barangaroo Sydney, Thursday 26th May from 1pm to 4pm.

Only Australian Citizens / Permanent Residents will be considered for this role. Given expected interest in these positions, please be aware, only those shortlisted individuals will be contacted.