Technical Lead (Policy, Product and Pricing)

As Technical Lead (Policy, Product & Pricing), you will have primary responsibility on end-to-end software engineering to deliver ongoing operational and business initiative outcomes. You will also be supporting your team to effectively design, develop, test and release IT products under your team’s remit.

You will have an initial focus on the company’s policy, product & pricing IT products, specifically core insurance administration platforms and rating engines.

This key responsibilities for this role are as follows:

  • Provide technical leadership and clear context to engineers at all levels across multiple product squads.
  • Assume technical accountability for successful implementation of changes.
  • Responsible for ensuring engineering standards and best practices are being followed, promoting timely feedback, automation, and focus on value delivery.
  • Produce, contribute, and maintain technical designs, be an expert of IT products under your team’s remit.
  • Assess and manage technical risks, ensuring the non-functional requirements are being captured and met.
  • Drive towards the realization of the technical vision of the IT products that are being built, ensuring alignment with enterprise architecture.
  • Coach product team members on all technical matters to achieve team outcomes.
  • Be hands-on the tools and collaborate with multiple product squads to deliver collective outcomes.
  • Triage and undertake root-cause analysis of support incidents and issues.
  • Assist your team in tracking application issues and provide clear feedback on potential changes or improvements where applicable.
  • Identify, analyse, and support resolution of application issues.
  • Develop good understanding of the company’s policy, product & pricing IT products.
  • Support technical work breakdown, estimation, and assignment.
  • Support product owner and team to deliver product feature roadmaps in alignment to enterprise Agile delivery practices.
  • Stay on top of relevant industry best practices and trends, as well as changes to compliance requirements.

To be considered for this role you need the following skills/experience:

  • 5+ years of experience as a Technical Lead preferably within an insurance or financial services operation.
  • Extensive experience in implementing/maintaining software applications and providing technical recommendations.
  • Extensive experience in analysis and troubleshooting of software applications.
  • Extensive experience in translating requirements into technical designs and actionable technical tasks meaningful to implementation team.
  • Strong experience in developing Policy/Billing/Rating applications (e.g., Duck Creek, Guidewire, Fineos, SSP, etc.).
  • Solid experience in developing using complex data types (e.g., XML, XSD, JSON).
  • Solid understanding of data structures and hands-on experience with integrations (e.g., API and file- based integrations).
  • Solid understanding of automated testing, including unit and functional testing using frameworks such as Mockito, JUnit, Selenium, etc.
  • Good experience in Agile framework supporting CI/CD processes.
  • Good experience delivering and owning insurance administration platforms in production.
  • Solid exposure in delivery using modern work tracking toolset (e.g., Azure Boards, Jira, etc.).
  • Solid understanding of SDLC.
  • Industry / business knowledge of the Australian Insurance market (preferably with experience of General Insurance) is highly desirable.

This role offers an ambitious and proven Technical Lead, the opportunity to join an established company in the Insurance sector in Australia and really make an impact through their own technical understanding and ability.

To learn more about this exciting new role please contact Sahar Khalid on 0421 869 643 or to apply please send your resume to email – [email protected]

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Business Solutions Analyst

As Business Technology Solutions Analyst, you will have primary responsibility on end-to-end requirements engineering to deliver ongoing operational and business initiative outcomes. You will also be supporting your team to provide end-to-end quality assurance of IT products under your team’s remit.

You will have an initial focus on the company’s claims & supply chain IT products.

This key responsibilities for this role are as follows:

  • Partner, liaise and develop meaningful and lasting relationships with internal and external stakeholders across business and respond to questions and concerns from managers and execut
  • Define and validate current as-is and to-be processes and provide recommendations for process/system improvements in consultation with stakeholders.
  • Identify and translate business requirements into solution design, in partnership with process owners, architects and developers.
  • Conduct workshops and meetings with Subject Matter Experts within business and technology teams, to elicit and to review requirements and documentation in a collaborative w
  • Evaluate, examine, and communicate business and technical requirements on a continuing basis.
  • Triage and undertake root-cause analysis of support incidents and issues.
  • Assist your team in tracking application issues and provide clear feedback on potential changes or improvements where applicab
  • Identify, analyse, and support resolution of application issues.
  • Provide support on change verification activities as agreed with stakeholders.
  • Provide support to develop test plans, to conduct/validate testing of application changes, to present test results to a range of stakeholders to obtain sign-off for deployment.
  • Develop good understanding of the company’s claims and supply chain IT product
  • Support product owner and team to deliver product feature roadmaps in alignment to enterprise Agile delivery practic

To be considered for this role you need the following skills/experience:

  • 5+ years of experience as a Business Technology Solutions Analyst preferably within an insurance or financial services operation and within an IT ro
  • Extensive experience in analysing and interpreting software applications and providing recommendatio
  • Extensive experience in requirements engineering, business analysis and documentation.
  • Solid experience in translating business needs into actionable product backlog items (user stories) and documentation meaningful to both business stakeholders and developers.
  • Solid knowledge of Claims administration applications.
  • Solid knowledge of Claims supply chain integrations.
  • Familiarity with various data structures and formats (g., XML, JSON) is highly desirable.
  • Good exposure in delivery using modern work tracking toolset (g., Azure Boards, Jira, etc) is highly desirable.
  • Good exposure to Guidewire Claims is highly desirab
  • Good exposure to testing activities and toolset is highly desirab
  • Industry / business knowledge of the Australian Insurance market (preferably with experience of General Insurance) is highly desirable

This role offers an ambitious and proven Business Solutions Analyst, the opportunity to join an established company in the Insurance sector in Australia and really make an impact through their own technical understanding and ability.

To learn more about this exciting new role please contact Sahar Khalid on 0421 869 643 or to apply please send your resume to email – [email protected]

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Technology Service Delivery lead

As Technology Service Delivery Lead, you will have primary responsibility to work closely with several cross-functional IT product delivery teams that are responsible for the end-to-end delivery of IT products under their remit. You will be providing expertise to organize and to drive the product delivery teams to deliver exceptional operational services based on enterprise practices and frameworks.

This key responsibilities for this role are as follows:

  • Responsible for planning and coordinating delivery of IT infrastructure/network and cloud technologies services in alignment to business and technology outcomes.
  • Ensure efficient and effective management of resources and vendor partners for delivery of IT infrastructure/network and cloud technologies servic
  • Responsible for enabling product owners and product delivery teams to deliver the highest level of operational service across all areas of services.
  • Responsible for service management, change control and improvement in service, all to ensure continuous customer satisfaction, cost minimization, and value maximizatio
  • Responsible on regular reporting on the performance of product delivery teams, complain, and suggestions on how to improve on service deliver
  • Responsible to implement procedures and policies with product owners across all areas of servic
  • Provide support in capacity planning and recruitment for product delivery team
  • Provide support to product owners on complaints and inquiries from customers to promptly work towards providing a solution to the problems.
  • Responsible to implement service agreements and supports that will assist in service delivery with product owner
  • Support product owners to ensure transparency of service deliver
  • Provide coordination support on delivery releases across product delivery teams.
  • Assist in making decisions that will improve service delivery and customer satisfactio
  • Develop and maintain relationship with stakeholders.
  • Develop good understanding of the company’s IT ecosyst
  • Contribute towards the realization of enterprise intelligent operations strategy, be an advocate of endorsed practices and frameworks.
  • Collaborate with product delivery teams to create an environment of collective accountability and continuous progress.
  • Promote a collaborative team environment that fosters creativity, innovation, and knowledge capture/sharing.

To be considered for this role you need the following skills/experience:

  • 5+ years of technology service delivery experience with relevant focus in IT
  • infrastructure/network and cloud technologies.
  • Excellent skills in service desk (L2/L3) management.
  • Excellent skills in Agile planning, estimation, work breakdown and prioritisation.
  • Excellent verbal, written and presentation skills with the ability to build rapport quic
  • Ability to grasp technical concepts quic
  • Ability to work with multiple IT product delivery teams.
  • Ability to leverage Agile-driven toolset such as Jira, Azure DevOps, etc.
  • Familiarity with modern content management toolset such as Confluence, SharePoint, etc.

This role offers an ambitious and proven Technology Service Lead, the opportunity to join an established company in the Insurance sector in Australia and really make an impact through their own technical understanding and ability.

To learn more about this exciting new role please contact Sahar Khalid on 0421 869 643 or to apply please send your resume to email – [email protected]

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Robotic Process Automation Analyst

This role requires you to be able to identify and evaluate opportunities for improvements in processes and activities executed throughout the organization. The RPA analyst will leverage on process, analytical, and technical skills to assess business and process requirements, identifying opportunities for improvement whilst being relied upon to propose the most optimal solution for an identified area of opportunity, whether it be purely automation based, a hybrid of automation and standard software options, or improvements in processes where automation is not a suitable solution.

The RPA analyst will review processes across the business delivering improved customer outcomes, increased cost efficiencies, and improve service quality, audit, and risk reduction.

This key responsibilities for this role are as follows:

  • Implementing automations, ensuring governance, applying learnings, and empowering business units and people.
  • Developing, supporting, and maintaining automation solutions in UiPath and Power Automate
  • Providing automation testing advice and assists other team members with automated test issues.
  • Provide support to Product Owners to clarify needs, determine impact, and define priority.
  • Co-ordination of activities to drive delivery of agreed projects, including stakeholder management throughout the delivery life cycle.
  • Support change management activities, including training and communications.
  • Support operational handover activities.
  • Support / document test plans and test scripts for all changes / updates made to systems, as required.
  • Liaise with Project Managers and teams to plan project delivery.
  • Provide continued support of established Automation and their maintenance, including business support and co-ordination with stakeholders to resolve support issues.
  • Work closely with delivery teams and end users to ensure technical compatibility and end user satisfaction.
  • Liaising with stakeholders and other Vendors/Suppliers.
  • Proactively put forward suggestions based on an understanding of business areas.
  • Maintain the RPA hub intranet site.
  • Staying abreast with emerging technologies within process automation

To be considered for this role you need the following skills/experience:

  • In-depth understanding of insurance business processes and systems
  • Business Analysis methodologies
  • Robotic Process Automation – UiPath
  • Keen attention to detail, ability to work within tight deadlines and a passion for quality.
  • Ability to engage and influence others. Able to build rapport, collaborate and gain the trust of business and stakeholders.
  • Develop a high level of knowledge on new and current products, systems, and technology, plus industry and customer trends.
  • Excellent written skills with the ability to clearly document and explain business processes and automated solution designs.
  • Understanding of workflow-based logic – ability to both understand a business process from a workflow diagram and to illustrate a written process description as a workflow diagram.
  • Excellent communication skills with the ability to present technical details to a non-technical audience.

Desirable:

  • Power Platform (Power Apps and Power Automate)
  • Experience with Team Foundation Server
  • Scrum/Agile practices
  • Project Management principles
  • Worked in business support or operational areas.

This role offers an ambitious RPA Analyst, the opportunity to join an established environment and allow your skills to really make an impact through your own technical understanding and ability.

To learn more about this exciting new role please contact Sahar Khalid on 0421 869 643 or to apply please send your resume to email – [email protected]

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