What you’ll be doing

Seeking an experienced marketplace coordinator to join a leading retailer on a 6 month contract.

This role is primarily responsible for handling customer enquiries for our marketplace product range and working back with our third-party sellers to reach resolution and formulate responses to the customer.

Key responsibilities

• Retrieve and manage all Experience Centre Inquires relating to the Market product range through Freshdesk portal
• Investigate customer service requests with Market third party sellers and follow through with timely resolutions back to customers
• Enforce ‘Market Selling Standards’ and standard operational policies with sellers to ensure they understand operational & online compliance requirements when selling products
• Liaise with Customer Operations team & Market, Channels Specialist for escalation resolution as required
• Action and administer refunds and general administration in the Marketplacer Portal

Candidates will need to meet the following criteria:

• Minimum 1 year experience in a similar position
• High attention to detail and ability to manage timelines
• Strong verbal and written communication
• The ability to develop relationships with internal and external partners
• Previous experience in customer service related role, preferably in a ecommerce sector or retail
• Experience using Microsoft Office Suite and eCommerce platforms, preferred

Benefits to you:

• Iconic Australian retailer
• CBD Location
• Supportive team enviroment

At Mars, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

To apply:

If you are interested in this opportunity please apply via the link below.