Salesforce Developer

This is an exciting opportunity for a Senior Salesforce Developer to join the IT Salesforce team. The Salesforce Developer will be the focal point of all development on the Salesforce platform. Working within the Salesforce team, the developer will be responsible for formulating solutions, addressing issues and roadblocks, and advising on development best practice and continuous improvement.

In this role you will be:

  • Responsible for formulating solutions, addressing issues and roadblocks
  • Advising on development best practice and continuous improvement
  • Development on the Salesforce platform as per business requirements
  • Working with the Salesforce Delivery Manager and the Salesforce Solutions Architect on projects and initiatives raised by the business, both helping defining the development scope, and delivering the overall requirement
  • Responsible for monitoring, advising and remediating data and coding integrity where applicable
  • Responsible for unit testing on their work, as well as collaboration into documentation such as tech specs or technical additions to requirements where applicable
  • BAU housekeeping tasks on the Salesforce platform (Test code coverage, sandbox management etc.) and ensuring technical debt is actioned
  • Share responsibilities with the team in the handling of deployments, sandbox refresh/setup, integration with external systems and monitoring of the flow of data
  • Work with other members of the team, including Salesforce Junior Developers helping upskill those roles thought knowledge and skills transfer
  • Recommendations on development operational processes and practices
  • Technical Specifications and similar supporting documentation
  • Skills transfer where applicable

To be successful in this role you will have:

  • 2+ years of Salesforce configuration and development experience in building complex customisation and integrations for Sales and Service Cloud implementations
  • Advanced knowledge with Apex, Visualforce, Lightning platform (including Aura and Lightning Web Components), JavaScript, web services and declarative platform tools
  • Integration Experience – SAP PI/PO.
  • Salesforce Platform 1 / Salesforce Admin
  • Working in an agile environment with a strong focus on innovation
  • Excellent written and verbal communication skills with the ability to collaborate with individuals from diverse backgrounds and with different needs
  • Development best practices (Testing/Governance/Performance)
  • Deployment Management
  • Configuration of Salesforce (Sales/Support)
  • Workflow/Process Builder/Flow

Desired Qualifications

  • Salesforce platform 2
  • Salesforce Advanced Admin
  • Experienced with Marketing Cloud
  • Experienced in front end styling and with the Lightning Design System
  • Salesforce Communities experience
  • Workbench/IDE/Gearset
  • Lightning Design System
  • DevOps experience
  • Experience in the Property Industry

This newly created role offers an ambitious Salesforce Developer, a fantastic opportunity to join an extremely established and proven SF engineering team.

To learn more about this role, please contact Sahar Khalid on 0421 869643 or to apply please send your resume in MS Word format to [email protected]

Posted in | Comments Off on Salesforce Developer

Senior Product Manager

My client delivers a broad range of financial services and solutions to a variety of different Australian businesses. They pride themself on delivering its leading suite of products in a competitive, efficient, and compliant manner. As one of their employees, your interactions with customers, partners and colleagues will reflect the high value that the business place on teamwork, success, and customer satisfaction.

You’ll be the first person in the Product team, giving you huge amounts of opportunity and scope to implement new ideas and grow the role further, they have huge digital platform plans and you will help to lead the new platforming for the business.

Role and responsibilities:

  • Taking the product from strategy, through to initial idea, implementation, support through to continuous improvement
  • Ensuring that when a solution is devised and implemented, that it not only solves the customer or internal need, but that it conforms to the long term strategic vision of the organisation
  • Vicious prioritisation: via internal stakeholder management, expectation setting of what we will not be doing due to resourcing, time constraints or strategic direction
  • An understanding of how technology works (data, systems interfaces, APIs, infrastructure, etc)
  • With this understanding, liaising with the technology team to ensure that architectural decisions they make support your long-term product strategy
  • Assessing and recommending third party vendors who either improve internal processes and procedures, or assist in delivery of new internal / client facing solutions
  • Tracking a record of success working collaboratively across all areas of the business in an agile environment delivering on design, definition, documentation and implementation of products and features, business infrastructure/processes and data structures
  • Ability to methodically through data, assess, evaluate, and compare the value of a solution against alternatives
  • Understands the levers of revenue/cost/margin/profit
  • Participate in sprint reviews, daily scrums, and other Agile processes
  • Focused on quality and has built in QA controls/cross checking before reports are issued
  • Facilitate design/workshop sessions to translate and refine high-level business requirements into technical requirements
  • Assist in either guiding or documenting product requirements and important product development decisions to ensure consensus across stakeholders & the development team.
  • Working with members of the leadership team to develop processes and procedures to ensure staff and clients understand product value.
  • Structure robust acceptance and usability testing and provide feedback, sometimes getting personally involved in this testing
  • Documenting, monitoring, and revising the following artifacts in support of delivery: product requirements, process maps, use cases, user acceptance test plans, business models, data models and flows, project plans, and release notes

To be considered for the role:

  • Tertiary qualifications in a business, Product or Technology
  • 5+ years in an agile environment
  • 5+ years Product experience
  • Extensive experience with developing and managing stakeholder relationships
  • Experience with business to business lending preferred; exposure to a business to business environment required
  • Strong organisational skills
  • Familiarity with acceptance, regression, and A/B testing methodology
  • Ability to analyse quantitative data to pinpoint problems and opportunities
  • An understanding of SQL, Table Structures, APIs and Databases
  • A methodical approach to problem solving, and well-practiced toolkit of methods to apply to get to root causes and find the best solutions
  • Customer centric product design, development, and delivery
  • Ability to get things done, either autonomously or within a team, depending on the circumstances
Posted in | Comments Off on Senior Product Manager

Senior Front End Engineers x 4 – Angular 8+/TypeScript

The client is building the Digital Bank of the future and are doing it with their customers by their side. They use technology as a catalyst to bring people together and help them realize their life milestones through their products and solutions which are designed by humans for humans. They are putting our customers first and changing how the world interacts with banks.

If you are someone with a desire to be part of a collaborative, Agile, dynamic and high paced environment and have the drive to make a change and share your expertise to help deliver on our vision, then read on.

In this role, you will:

  • Build on the digital core offering, ensuring delivery of software is of the highest standards in a timely manner
  • Collaborate with Agile teams to deliver working software for customers
  • Develop technical specifications, high level/detailed design, testing strategies, and implementation plans from business requirements
  • Apply an entrepreneurial approach and passion to problem solving and product development
  • Be comfortable working in highly dynamic and rapid development environment
  • Manage end-to-end systems development cycle from requirements analysis, coding, testing and DevOps

To be considered for this role you will need following skills/experience:

  • Solid understanding of client-side scripting using vanilla JavaScript
  • Solid understanding of Angular 8+ and TypeScript
  • Solid understanding of HTML5, CSS3 and SASS/LESS pre-processors
  • Good understanding of tooling such as NPM, Yarn, Webpack etc.
  • Good understanding of writing unit tests using tools such as Jasmine / Karma
  • Experience with API integration between frontend to backend
  • Experience with GIT source control, along with CI tools like Bamboo and Bitbucket
  • Experience with understanding cross-browser compatibility issues and responsive design

What would make you really awesome:

  • RxJS/ngRx/Reactive programming experience
  • Web accessibility experience
  • Design systems experience
  • Google Analytics tagging experience
  • Cypress integration test experience
  • Cloud technologies like AWS / GCP, containers and API gateway experience

This newly created role offers an ambitious Digital Engineer a fantastic opportunity to join an extremely established and proven engineering team.

If you are looking to build your career and work with the latest technologies, please contact Sahar Khalid on 0421 869643 or to apply please send your resume in MS Word format to [email protected]

Posted in | Comments Off on Senior Front End Engineers x 4 – Angular 8+/TypeScript

Technical Lead (Policy, Product and Pricing)

As Technical Lead (Policy, Product & Pricing), you will have primary responsibility on end-to-end software engineering to deliver ongoing operational and business initiative outcomes. You will also be supporting your team to effectively design, develop, test and release IT products under your team’s remit.

You will have an initial focus on the company’s policy, product & pricing IT products, specifically core insurance administration platforms and rating engines.

This key responsibilities for this role are as follows:

  • Provide technical leadership and clear context to engineers at all levels across multiple product squads.
  • Assume technical accountability for successful implementation of changes.
  • Responsible for ensuring engineering standards and best practices are being followed, promoting timely feedback, automation, and focus on value delivery.
  • Produce, contribute, and maintain technical designs, be an expert of IT products under your team’s remit.
  • Assess and manage technical risks, ensuring the non-functional requirements are being captured and met.
  • Drive towards the realization of the technical vision of the IT products that are being built, ensuring alignment with enterprise architecture.
  • Coach product team members on all technical matters to achieve team outcomes.
  • Be hands-on the tools and collaborate with multiple product squads to deliver collective outcomes.
  • Triage and undertake root-cause analysis of support incidents and issues.
  • Assist your team in tracking application issues and provide clear feedback on potential changes or improvements where applicable.
  • Identify, analyse, and support resolution of application issues.
  • Develop good understanding of the company’s policy, product & pricing IT products.
  • Support technical work breakdown, estimation, and assignment.
  • Support product owner and team to deliver product feature roadmaps in alignment to enterprise Agile delivery practices.
  • Stay on top of relevant industry best practices and trends, as well as changes to compliance requirements.

To be considered for this role you need the following skills/experience:

  • 5+ years of experience as a Technical Lead preferably within an insurance or financial services operation.
  • Extensive experience in implementing/maintaining software applications and providing technical recommendations.
  • Extensive experience in analysis and troubleshooting of software applications.
  • Extensive experience in translating requirements into technical designs and actionable technical tasks meaningful to implementation team.
  • Strong experience in developing Policy/Billing/Rating applications (e.g., Duck Creek, Guidewire, Fineos, SSP, etc.).
  • Solid experience in developing using complex data types (e.g., XML, XSD, JSON).
  • Solid understanding of data structures and hands-on experience with integrations (e.g., API and file- based integrations).
  • Solid understanding of automated testing, including unit and functional testing using frameworks such as Mockito, JUnit, Selenium, etc.
  • Good experience in Agile framework supporting CI/CD processes.
  • Good experience delivering and owning insurance administration platforms in production.
  • Solid exposure in delivery using modern work tracking toolset (e.g., Azure Boards, Jira, etc.).
  • Solid understanding of SDLC.
  • Industry / business knowledge of the Australian Insurance market (preferably with experience of General Insurance) is highly desirable.

This role offers an ambitious and proven Technical Lead, the opportunity to join an established company in the Insurance sector in Australia and really make an impact through their own technical understanding and ability.

To learn more about this exciting new role please contact Sahar Khalid on 0421 869 643 or to apply please send your resume to email – [email protected]

Posted in | Comments Off on Technical Lead (Policy, Product and Pricing)

Business Solutions Analyst

As Business Technology Solutions Analyst, you will have primary responsibility on end-to-end requirements engineering to deliver ongoing operational and business initiative outcomes. You will also be supporting your team to provide end-to-end quality assurance of IT products under your team’s remit.

You will have an initial focus on the company’s claims & supply chain IT products.

This key responsibilities for this role are as follows:

  • Partner, liaise and develop meaningful and lasting relationships with internal and external stakeholders across business and respond to questions and concerns from managers and execut
  • Define and validate current as-is and to-be processes and provide recommendations for process/system improvements in consultation with stakeholders.
  • Identify and translate business requirements into solution design, in partnership with process owners, architects and developers.
  • Conduct workshops and meetings with Subject Matter Experts within business and technology teams, to elicit and to review requirements and documentation in a collaborative w
  • Evaluate, examine, and communicate business and technical requirements on a continuing basis.
  • Triage and undertake root-cause analysis of support incidents and issues.
  • Assist your team in tracking application issues and provide clear feedback on potential changes or improvements where applicab
  • Identify, analyse, and support resolution of application issues.
  • Provide support on change verification activities as agreed with stakeholders.
  • Provide support to develop test plans, to conduct/validate testing of application changes, to present test results to a range of stakeholders to obtain sign-off for deployment.
  • Develop good understanding of the company’s claims and supply chain IT product
  • Support product owner and team to deliver product feature roadmaps in alignment to enterprise Agile delivery practic

To be considered for this role you need the following skills/experience:

  • 5+ years of experience as a Business Technology Solutions Analyst preferably within an insurance or financial services operation and within an IT ro
  • Extensive experience in analysing and interpreting software applications and providing recommendatio
  • Extensive experience in requirements engineering, business analysis and documentation.
  • Solid experience in translating business needs into actionable product backlog items (user stories) and documentation meaningful to both business stakeholders and developers.
  • Solid knowledge of Claims administration applications.
  • Solid knowledge of Claims supply chain integrations.
  • Familiarity with various data structures and formats (g., XML, JSON) is highly desirable.
  • Good exposure in delivery using modern work tracking toolset (g., Azure Boards, Jira, etc) is highly desirable.
  • Good exposure to Guidewire Claims is highly desirab
  • Good exposure to testing activities and toolset is highly desirab
  • Industry / business knowledge of the Australian Insurance market (preferably with experience of General Insurance) is highly desirable

This role offers an ambitious and proven Business Solutions Analyst, the opportunity to join an established company in the Insurance sector in Australia and really make an impact through their own technical understanding and ability.

To learn more about this exciting new role please contact Sahar Khalid on 0421 869 643 or to apply please send your resume to email – [email protected]

Posted in | Comments Off on Business Solutions Analyst

Technology Service Delivery lead

As Technology Service Delivery Lead, you will have primary responsibility to work closely with several cross-functional IT product delivery teams that are responsible for the end-to-end delivery of IT products under their remit. You will be providing expertise to organize and to drive the product delivery teams to deliver exceptional operational services based on enterprise practices and frameworks.

This key responsibilities for this role are as follows:

  • Responsible for planning and coordinating delivery of IT infrastructure/network and cloud technologies services in alignment to business and technology outcomes.
  • Ensure efficient and effective management of resources and vendor partners for delivery of IT infrastructure/network and cloud technologies servic
  • Responsible for enabling product owners and product delivery teams to deliver the highest level of operational service across all areas of services.
  • Responsible for service management, change control and improvement in service, all to ensure continuous customer satisfaction, cost minimization, and value maximizatio
  • Responsible on regular reporting on the performance of product delivery teams, complain, and suggestions on how to improve on service deliver
  • Responsible to implement procedures and policies with product owners across all areas of servic
  • Provide support in capacity planning and recruitment for product delivery team
  • Provide support to product owners on complaints and inquiries from customers to promptly work towards providing a solution to the problems.
  • Responsible to implement service agreements and supports that will assist in service delivery with product owner
  • Support product owners to ensure transparency of service deliver
  • Provide coordination support on delivery releases across product delivery teams.
  • Assist in making decisions that will improve service delivery and customer satisfactio
  • Develop and maintain relationship with stakeholders.
  • Develop good understanding of the company’s IT ecosyst
  • Contribute towards the realization of enterprise intelligent operations strategy, be an advocate of endorsed practices and frameworks.
  • Collaborate with product delivery teams to create an environment of collective accountability and continuous progress.
  • Promote a collaborative team environment that fosters creativity, innovation, and knowledge capture/sharing.

To be considered for this role you need the following skills/experience:

  • 5+ years of technology service delivery experience with relevant focus in IT
  • infrastructure/network and cloud technologies.
  • Excellent skills in service desk (L2/L3) management.
  • Excellent skills in Agile planning, estimation, work breakdown and prioritisation.
  • Excellent verbal, written and presentation skills with the ability to build rapport quic
  • Ability to grasp technical concepts quic
  • Ability to work with multiple IT product delivery teams.
  • Ability to leverage Agile-driven toolset such as Jira, Azure DevOps, etc.
  • Familiarity with modern content management toolset such as Confluence, SharePoint, etc.

This role offers an ambitious and proven Technology Service Lead, the opportunity to join an established company in the Insurance sector in Australia and really make an impact through their own technical understanding and ability.

To learn more about this exciting new role please contact Sahar Khalid on 0421 869 643 or to apply please send your resume to email – [email protected]

Posted in | Comments Off on Technology Service Delivery lead

O365 Administrator

The Company

Join this leading organisation educational based in the heart of Sydney CBD. The company offers an exceptional career trajectory and market leading benefits.

The Role

Microsoft O365 Administrator is responsible for the administration, support, troubleshooting and continuous improvement of all O365 suite applications. You will possess good knowledge of cloud security and information management that will shape the decision making in SharePoint, Teams, Exchange and Power platform apps. This role would suit an IT Infrastructure professional with strong Microsoft experience looking for their next step.

Responsibilities

  • Troubleshooting all O365 applications: Exchange / SharePoint / MS Teams / Power BI
  • Support cyber related systems and policies
  • Create and maintain documentation as it relates to system configuration, processes, and service records
  • Active Directory / Azure AD administration activities
  • Escalation point for key issues arising across Microsoft applications
  • Supporting broader IT team as required for strategic initiatives

Candidate Experience

  • Solid experience across O365 Applications – including: Exchange, Power BI, MS Teams
  • Strong experience across similar Microsoft IT Infrastructure related roles
  • PowerShell scripting and automation work highly desirable

Please note due to the high volume of applicants we can only contact those successfully shortlisted. Please note, this process takes 3-5 business days.

Posted in | Comments Off on O365 Administrator

Robotic Process Automation Analyst

This role requires you to be able to identify and evaluate opportunities for improvements in processes and activities executed throughout the organization. The RPA analyst will leverage on process, analytical, and technical skills to assess business and process requirements, identifying opportunities for improvement whilst being relied upon to propose the most optimal solution for an identified area of opportunity, whether it be purely automation based, a hybrid of automation and standard software options, or improvements in processes where automation is not a suitable solution.

The RPA analyst will review processes across the business delivering improved customer outcomes, increased cost efficiencies, and improve service quality, audit, and risk reduction.

This key responsibilities for this role are as follows:

  • Implementing automations, ensuring governance, applying learnings, and empowering business units and people.
  • Developing, supporting, and maintaining automation solutions in UiPath and Power Automate
  • Providing automation testing advice and assists other team members with automated test issues.
  • Provide support to Product Owners to clarify needs, determine impact, and define priority.
  • Co-ordination of activities to drive delivery of agreed projects, including stakeholder management throughout the delivery life cycle.
  • Support change management activities, including training and communications.
  • Support operational handover activities.
  • Support / document test plans and test scripts for all changes / updates made to systems, as required.
  • Liaise with Project Managers and teams to plan project delivery.
  • Provide continued support of established Automation and their maintenance, including business support and co-ordination with stakeholders to resolve support issues.
  • Work closely with delivery teams and end users to ensure technical compatibility and end user satisfaction.
  • Liaising with stakeholders and other Vendors/Suppliers.
  • Proactively put forward suggestions based on an understanding of business areas.
  • Maintain the RPA hub intranet site.
  • Staying abreast with emerging technologies within process automation

To be considered for this role you need the following skills/experience:

  • In-depth understanding of insurance business processes and systems
  • Business Analysis methodologies
  • Robotic Process Automation – UiPath
  • Keen attention to detail, ability to work within tight deadlines and a passion for quality.
  • Ability to engage and influence others. Able to build rapport, collaborate and gain the trust of business and stakeholders.
  • Develop a high level of knowledge on new and current products, systems, and technology, plus industry and customer trends.
  • Excellent written skills with the ability to clearly document and explain business processes and automated solution designs.
  • Understanding of workflow-based logic – ability to both understand a business process from a workflow diagram and to illustrate a written process description as a workflow diagram.
  • Excellent communication skills with the ability to present technical details to a non-technical audience.

Desirable:

  • Power Platform (Power Apps and Power Automate)
  • Experience with Team Foundation Server
  • Scrum/Agile practices
  • Project Management principles
  • Worked in business support or operational areas.

This role offers an ambitious RPA Analyst, the opportunity to join an established environment and allow your skills to really make an impact through your own technical understanding and ability.

To learn more about this exciting new role please contact Sahar Khalid on 0421 869 643 or to apply please send your resume to email – [email protected]

Posted in | Comments Off on Robotic Process Automation Analyst

Front End Developer – Website

My client has over 30 years’ of history in helping their clients to trade shares, crypto and CFD’s across the globe. They’re a business on the up with an amazing growth story over the past 5 years in the APAC space.

Your role is to come onboard and help to rebuild the website in the APAC and Canada region, making it a state of the art website with the user at its heart. Initially it will be a six month contract but their is a view to extend this based on the project and other things ongoing in the business.

Role and responsbilities:

  • To create responsive websites and PPC landing pages from invision/wireframing tools and written briefs.
  • To develop for the web, tablets and mobile devices.
  • Develop well formed CSS compatible with the most used web browsers and native mobile browsers.
  • To work with the website content editors (CMS users) to ensure website pages are consistently well formed (layout, copy structure etc) and achieving the desired results.
  • Working on a number of varied web development projects from making pixel perfect sites that meet the design requirements to integrating CSS code with a CMS.
  • The Web Development team also provide support/Features outside of the CMS to various departments throughout the company
  • Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training
  • When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high quality service that presents a professional and positive image of the business;
  • ake all reasonable steps to ensure appropriate confidentiality
  • Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role

Key skills and experience needed:

  • Experience with SASS/SCSS, Tailwind.
  • Experience with Javascript frameworks like Alpine JS, Vue or React as desirable skills.
  • Experience with lighthouse and SEO best practices to develop webpages keeping performance in mind.
  • Webpack 5 or similar build process.
  • Experience of front end development and managing change on large websites
  • Experience of working with design teams and converting invision mocks into responsive web pages
  • Experience of MySQL is essential;
  • Comfortable with contributing to complex technical discussions;
  • Recent practical hands-on development experience in a highly agile commercial environment;
  • Strong communication and interpersonal skills.

Desirable:

  • Public cloud and cloud native solutions (particularly AWS)
  • Continuous delivery and cross functional teams
  • Testing approaches including TDD & SRE
Posted in | Comments Off on Front End Developer – Website

C#/.Net Core – Lead Software Engineer – Securities

This role involves working for one of the top global investment banks in Australia. As an experienced member of the Software Engineering Group, you’ll apply your expertise to solving business problems through innovation and engineering practices to provide tech leadership across design, development, testing and documentation activities across multiple projects, liaising with stakeholders across cross-functional teams offshore & onshore, assist with recruitment drives and developing high performing teams. The complexity of this position requires a leadership approach that is engaging and collaborative, with a sophisticated ability to develop scalable, supportable, robust, and high performing solutions that meet the customers’ requirements.

To be considered for this role you need the following skills/experience:

  • 15+ yrs demonstrated strong analytical skills managing complex software product delivery in an Agile environment
  • 7+ years hands on full stack development experience using .Net Core; Entity Framework Core; MVC; WCF; C#; Angular 2 or higher; React; HTML5; Json; Bootstrap; with a proven track record of successfully delivering global and highly scalable applicationsmicro services (preferably in the financial services domain)
  • 5+ yrs experience with SQL (T-SQL); SSRS; SSIS; RDL etc; VBA (Microsoft MS Office tools); leveraging continuous integration and robust build/test automation, with a preference for cross platform stacks and containerization (Jira, Git, JulesJenkins)
  • 3+ years of relevant experience in the design and implementation of business applications, preferably obtained within financial services

Pluses:

  • Basic knowledge of behaviour driven development, cloud technology stack in AWS
  • Have a passion for technologies and trends in AI, Machine Learning, Block-chain etc
  • Proficiency in multiple modern programming languages
  • Knowledge of industry-wide technology trends and best practices

This role comes with the following responsibilities:

  • Drive execution on the design, build, deployment, and maintenance of applications across the platform assisting with analysis, design and development of solutions across MS office tools (VBA), micro-services (.Net Core)
  • Coordinating Change delivery with cross-functional business units – product development & operations
  • Provide User Tool (UT) support coverage includes incident response, User Tool (UT) Remediation, Certification etc and ensuring UT Support coverage is maintained
  • Provide L3 support across applicationsmicro services coverage includes support and coordination across MPEC events like DRSR, BCP; and ensuring L3 AD Support coverage is maintained
  • Ensure compliance to design guidelines when delivering change to micro-service based solutions & firmwide UT policies when delivering change to User Tool (UT)

This role offers an ambitious and proven Lead Software Engineer, the opportunity to join a small but global team within one of the worlds most respected investment banks and really make an impact through their own technical understanding and ability.

To learn more about this new role please contact Simon Payne on 0401 334 612 or to apply please send your resume to email – [email protected]

Posted in | Comments Off on C#/.Net Core – Lead Software Engineer – Securities

Business Solutions Analyst

As Business Technology Solutions Analyst, you will have primary responsibility on end-to-end requirements engineering to deliver ongoing operational and business initiative outcomes. You will also be supporting your team to provide end-to-end quality assurance of IT products under your team’s remit.

You will have an initial focus on the company’s claims & supply chain IT products.

This key responsibilities for this role are as follows:

  • Partner, liaise and develop meaningful and lasting relationships with internal and external stakeholders across business and respond to questions and concerns from managers and execut
  • Define and validate current as-is and to-be processes and provide recommendations for process/system improvements in consultation with stakeholders.
  • Identify and translate business requirements into solution design, in partnership with process owners, architects and developers.
  • Conduct workshops and meetings with Subject Matter Experts within business and technology teams, to elicit and to review requirements and documentation in a collaborative w
  • Evaluate, examine, and communicate business and technical requirements on a continuing basis.
  • Triage and undertake root-cause analysis of support incidents and issues.
  • Assist your team in tracking application issues and provide clear feedback on potential changes or improvements where applicab
  • Identify, analyse, and support resolution of application issues.
  • Provide support on change verification activities as agreed with stakeholders.
  • Provide support to develop test plans, to conduct/validate testing of application changes, to present test results to a range of stakeholders to obtain sign-off for deployment.
  • Develop good understanding of the company’s claims and supply chain IT product
  • Support product owner and team to deliver product feature roadmaps in alignment to enterprise Agile delivery practic

To be considered for this role you need the following skills/experience:

  • 5+ years of experience as a Business Technology Solutions Analyst preferably within an insurance or financial services operation and within an IT ro
  • Extensive experience in analysing and interpreting software applications and providing recommendatio
  • Extensive experience in requirements engineering, business analysis and documentation.
  • Solid experience in translating business needs into actionable product backlog items (user stories) and documentation meaningful to both business stakeholders and developers.
  • Solid knowledge of Claims administration applications.
  • Solid knowledge of Claims supply chain integrations.
  • Familiarity with various data structures and formats (g., XML, JSON) is highly desirable.
  • Good exposure in delivery using modern work tracking toolset (g., Azure Boards, Jira, etc) is highly desirable.
  • Good exposure to Guidewire Claims is highly desirab
  • Good exposure to testing activities and toolset is highly desirab
  • Industry / business knowledge of the Australian Insurance market (preferably with experience of General Insurance) is highly desirable

This role offers an ambitious and proven Business Solutions Analyst, the opportunity to join an established company in the Insurance sector in Australia and really make an impact through their own technical understanding and ability.

To learn more about this exciting new role please contact Sahar Khalid on 0421 869 643 or to apply please send your resume to email – [email protected]

Posted in | Comments Off on Business Solutions Analyst

Business Analyst/Scrum Master- Insurance sector

The purpose of this role is to perform all aspects of business analysis and scrum master for assigned projects to develop, enhance, and maintain software applications within the IT Delivery Centre of Excellence, providing the following outcomes to achieve the company’s Strategic plans for 2025 and beyond.

In this role you will:

  • Work across multiple project teams for the successful delivery of programs of work to meet company objectives by:
  • Conducting analysis to provide the business requirements and determine system impacts for new or enhanced applications so that delivery teams can plan and provide estimates for development tasks
  • Assisting the delivery team to determine the best development approach options and to recommend the most effective approach
  • Engaging with business users, business/technical analysts, solution architects and others to understand needs and requirements for project and maintenance development tasks
  • Assisting test teams to conduct unit testing in alignment to the requirements, and business teams in conducting acceptance testing.
  • Providing support during production verification testing and implementation activities for all levels of complexity programs
  • Providing emergency support and resolution of production problems to ensure that applications are performing well and as designed to ensure high system availability, strong data integrity and accurate/timely reporting
  • Providing scrum master planning and direction to the team in its sprint delivery methodologies.
  • Challenging existing processes and practices to continuously drive efficiencies and performance within the delivery teams.

To be successful in this role you will have:

  • Bachelor’s degree in computer science and/or related field gained through 5 or more years of experience in a similar development environment
  • Significant knowledge of business analysis methods, applying solid principals and analysis patterns
  • Excellent knowledge of system development lifecycle methodologies and working knowledge in Agile delivery, practices, and SCRUM methodology
  • Highly skilled in analysis, problem solving, and troubleshooting
  • Strong verbal and written communication skills

Bonus:

  • Industry knowledge of the business processes and functions in a corporate setting
  • Industry knowledge of Private Health Insurance and Life Insurance

This newly created role offers an ambitious Business Analyst a fantastic opportunity to join an extremely established and proven engineering team.

To learn more about this role, please contact Sahar Khalid on 0421 869643 or to apply please send your resume in MS Word format to [email protected]

Posted in | Comments Off on Business Analyst/Scrum Master- Insurance sector

Service Desk Analyst

The company

Join this leading – household brand name in the FMCG space as a Level 1 / 2 Service Desk Analyst. Prior experience in fast paced environments highly desirable.

The Role

An exciting opportunity for a Level 1 / 2 service desk analyst has arisen. In this role you will be required to accurately log and resolve technical support issues so ideally have a some hands on experience in a similar role. This is a well known brand name within the FMCG space and Melbourne based.

Key Responsibilities:

  • Networking support
  • Level 1 /2 technical support – AD & 365 queries
  • Manage competing priorities between inbound calls and queue management within the enterprise ticketing system to ensure services are delivered within expected time frames
  • Hardware support
  • Clearly and accurately document activities and client experience/context within the enterprise ticketing system as a single source of truth, while following the documented format and requirements.
  • Contribute to organisational learning by identifying areas where existing documentation can be updated/created for the agencies knowledge base and existing documentation libraries.
  • Participate in regular performance meetings and training activities. Complete individual learning plan focusing on attaining customer certifications and foundational skills in customer service and service desk technologies.

Required Skills and Experience:

  • Experience working in Windows 7/10 Environments
  • Excellent verbal communication skills in providing instructions, advising and consulting with customers.
  • Proficiency in documenting technical investigation and outcomes accurately and concisely.
  • Demonstrated time management skills and ability to manage competing priorities. Be able to manage self to deadlines.

Please note due to the high volume of applicants we can only contact successfully shortlisted Candidates.

Posted in | Comments Off on Service Desk Analyst

Web Developer

My client has over 30 years’ of history in helping their clients to trade shares, crypto and CFD’s across the globe. They’re a business on the up with an amazing growth story over the past 5 years in the APAC space.

Your role is to come onboard and help to rebuild the website in the APAC and Canada region, making it a state of the art website with the user at its heart. Initially it will be a six month contract but their is a view to extend this based on the project and other things ongoing in the business.

Role and responsbilities:

  • To create responsive websites and PPC landing pages from invision/wireframing tools and written briefs.
  • To develop for the web, tablets and mobile devices.
  • Develop well formed CSS compatible with the most used web browsers and native mobile browsers.
  • To work with the website content editors (CMS users) to ensure website pages are consistently well formed (layout, copy structure etc) and achieving the desired results.
  • Working on a number of varied web development projects from making pixel perfect sites that meet the design requirements to integrating CSS code with a CMS.
  • The Web Development team also provide support/Features outside of the CMS to various departments throughout the company
  • Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training
  • When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high quality service that presents a professional and positive image of the business;
  • ake all reasonable steps to ensure appropriate confidentiality
  • Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role

Key skills and experience needed:

  • Experience with SASS/SCSS, Tailwind.
  • Experience with Javascript frameworks like Alpine JS, Vue or React as desirable skills.
  • Experience with lighthouse and SEO best practices to develop webpages keeping performance in mind.
  • Webpack 5 or similar build process.
  • Experience of front end development and managing change on large websites
  • Experience of working with design teams and converting invision mocks into responsive web pages
  • Experience of MySQL is essential;
  • Comfortable with contributing to complex technical discussions;
  • Recent practical hands-on development experience in a highly agile commercial environment;
  • Strong communication and interpersonal skills.

Desirable:

  • Public cloud and cloud native solutions (particularly AWS)
  • Continuous delivery and cross functional teams
  • Testing approaches including TDD & SRE
Posted in | Comments Off on Web Developer

Front End Web Developer

My client has over 30 years’ of history in helping their clients to trade shares, crypto and CFD’s across the globe. They’re a business on the up with an amazing growth story over the past 5 years in the APAC space.

Your role is to come onboard and help to rebuild the website in the APAC and Canada region, making it a state of the art website with the user at its heart. Initially it will be a six month contract but their is a view to extend this based on the project and other things ongoing in the business.

Role and responsbilities:

  • To create responsive websites and PPC landing pages from invision/wireframing tools and written briefs.
  • To develop for the web, tablets and mobile devices.
  • Develop well formed CSS compatible with the most used web browsers and native mobile browsers.
  • To work with the website content editors (CMS users) to ensure website pages are consistently well formed (layout, copy structure etc) and achieving the desired results.
  • Working on a number of varied web development projects from making pixel perfect sites that meet the design requirements to integrating CSS code with a CMS.
  • The Web Development team also provide support/Features outside of the CMS to various departments throughout the company
  • Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training
  • When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high quality service that presents a professional and positive image of the business;
  • ake all reasonable steps to ensure appropriate confidentiality
  • Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role

Key skills and experience needed:

  • Experience with SASS/SCSS, Tailwind.
  • Experience with Javascript frameworks like Alpine JS, Vue or React as desirable skills.
  • Experience with lighthouse and SEO best practices to develop webpages keeping performance in mind.
  • Webpack 5 or similar build process.
  • Experience of front end development and managing change on large websites
  • Experience of working with design teams and converting invision mocks into responsive web pages
  • Experience of MySQL is essential;
  • Comfortable with contributing to complex technical discussions;
  • Recent practical hands-on development experience in a highly agile commercial environment;
  • Strong communication and interpersonal skills.

Desirable:

  • Public cloud and cloud native solutions (particularly AWS)
  • Continuous delivery and cross functional teams
  • Testing approaches including TDD & SRE
Posted in | Comments Off on Front End Web Developer

Change Manager

The Organization

Looking for your next career move? Join this market leading brand name whom have been experiencing significant success over the past few years.

The Role

The Change Manager will be working across multiple streams on a transformation program relating to sales process in a global setting. This will involve strategic. This role is a 6 month day rate – with a strong view to be longer term. The remit runs across both systems and process.

Key Responsibilities

  • Work with the project leads to support development of strategic change in this complicated business sales transformation
  • Create structured change plans for this global team
  • Support the development and implementation of communication and change plans;
  • Support changes through effective communication and change plans
  • Ensure training is delivered just in time and there is an online support in place to ensure sustained adoption;
  • Develop and implement a approach including change champions from across the businesses and locations
  • Work with representatives from a cross section of the businesses and locations
  • Develop and expand dynamic materials and tools to engage leaders and employees – both office based, remote and frontline workers;
  • Provide messaging guidance to leaders to drive ownership of message delivery to target internal audiences;

Required Experience

  • Worked in similar roles at program level / across both IT & non-technical stakeholders and transformation programs
  • Strong track record of delivering complex change / comms programs in complex and ambiguous environments
  • Self-Starter can drive results across this major program and drive outcomes with program manager

Please note we will only be able to contact those successfully shortlisted for this role.

Posted in | Comments Off on Change Manager

Senior Application Support Analyst (.net)

The organization

Looking for your next career move? Join this well known organization. Role is remote.

The role

The role is primarily responsible for supporting multiple high availability business applications and addressing business support requests as part of Technical Level 3 Application Support team. Experience in .net highly desirable.

Key Responsibilities:

  • Troubleshooting and debugging complex issues and managing critical incidents with ongoing communication to the relevant teams
  • Work on changes and enhancements to support the growth of the business
  • Analyse, isolate and interpret technical problems and identify appropriate technical solutions/bug fixes.
  • Manage the testing and deployment/implementation process into Production and other environments.
  • Represent Production Support on Change Advisory Board (CAB) meetings and highlight any changes that might impact Production stability
  • Work closely with business stakeholders in understanding issues or enhancement requests
  • As a senior member of the team, co-ordinate ticket management and prioritisation with junior team members.
  • Provide regular team ticket updates to the Support Manager and assist with monitoring and resource allocation of support tickets.
  • After Hours On-call support for high priority incidents with additional remuneration.

Candidate Experience

  • Experience across .net / PL SQL / Webservices highly desirable
  • At least 3+ years’ experience working in Application Development or L3 Technical Application Support areas
  • Strong communication skills / application support background

Please note due to the high volume of applicants we will only be able to contact those successfully shortlisted.

Posted in | Comments Off on Senior Application Support Analyst (.net)

Senior Application Support Analyst (.net)

The organization

Looking for your next career move? Join this well known organization. Role is remote.

The role

The role is primarily responsible for supporting multiple high availability business applications and addressing business support requests as part of Technical Level 3 Application Support team. Experience in .net highly desirable.

Key Responsibilities:

  • Troubleshooting and debugging complex issues and managing critical incidents with ongoing communication to the relevant teams
  • Work on changes and enhancements to support the growth of the business
  • Analyse, isolate and interpret technical problems and identify appropriate technical solutions/bug fixes.
  • Manage the testing and deployment/implementation process into Production and other environments.
  • Represent Production Support on Change Advisory Board (CAB) meetings and highlight any changes that might impact Production stability
  • Work closely with business stakeholders in understanding issues or enhancement requests
  • As a senior member of the team, co-ordinate ticket management and prioritisation with junior team members.
  • Provide regular team ticket updates to the Support Manager and assist with monitoring and resource allocation of support tickets.
  • After Hours On-call support for high priority incidents with additional remuneration.

Candidate Experience

  • Experience across .net / PL SQL / Webservices highly desirable
  • At least 3+ years’ experience working in Application Development or L3 Technical Application Support areas
  • Strong communication skills / application support background

Please note due to the high volume of applicants we will only be able to contact those successfully shortlisted.

Posted in | Comments Off on Senior Application Support Analyst (.net)

Senior Application Support Analyst (.net)

The organization

Looking for your next career move? Join this well known organization. Role is remote.

The role

The role is primarily responsible for supporting multiple high availability business applications and addressing business support requests as part of Technical Level 3 Application Support team. Experience in .net highly desirable.

Key Responsibilities:

  • Troubleshooting and debugging complex issues and managing critical incidents with ongoing communication to the relevant teams
  • Work on changes and enhancements to support the growth of the business
  • Analyse, isolate and interpret technical problems and identify appropriate technical solutions/bug fixes.
  • Manage the testing and deployment/implementation process into Production and other environments.
  • Represent Production Support on Change Advisory Board (CAB) meetings and highlight any changes that might impact Production stability
  • Work closely with business stakeholders in understanding issues or enhancement requests
  • As a senior member of the team, co-ordinate ticket management and prioritisation with junior team members.
  • Provide regular team ticket updates to the Support Manager and assist with monitoring and resource allocation of support tickets.
  • After Hours On-call support for high priority incidents with additional remuneration.

Candidate Experience

  • Experience across .net / PL SQL / Webservices highly desirable
  • At least 3+ years’ experience working in Application Development or L3 Technical Application Support areas
  • Strong communication skills / application support background

Please note due to the high volume of applicants we will only be able to contact those successfully shortlisted.

Posted in | Comments Off on Senior Application Support Analyst (.net)

Project Manager

The Company

Our client are a leading Digital Services organisation with a truly global footprint. They have a strong focus on people and culture and are currently going through a rapid period of organisational change that is underpinned by growth.

The Role

Reporting to a supportive and experienced CIO. We are looking for an experienced PM to come in and support across a range of initiatives. You must have experience working across various IT transformation programs with Salesforce being highly desirable. You must also be across core PM delivery; scoping, risk management, governance.

Key Responsibilities

  • Lead the planning, coordination and delivery of projects across different departments
  • Delivering across technology initiatives – including Salesforce
  • Project Risk management
  • Project Governance Design
  • Project support as required: tendering, analysis, implementation
  • Project Advice / capability uplift including supporting in-house training and best practice for project methodologies
  • Project Reporting for Steering Committees including schedule, scope, risks and issues.
  • Stakeholder management across the business both internal and external as well as developing strong strategic long term partnerships

Candidate Experience

  • Must have 5+ experience working on transformation projects
  • Experience on projects relating to Salesforce highly desirable
  • Strong track record delivering on multiple projects concurrently
  • Strong understanding of PM methodology and coaching team / business around this
  • Exceptional stakeholder engagement skills up to exec level

Please note due to the high volume of applications only successfully shortlisted candidates will be contacted.

Posted in | Comments Off on Project Manager