An exciting opportunity has become available for a Customer Service Consultant for a growing automotive organisation. As the primary point of contact, you'll guide customers throughout their repair journey, providing regular updates, coordinating with key stakeholders, and ensuring a smooth and positive experience from start to finish.

Key Responsibilities

• Act as the primary point of contact for customers throughout their journey
• Provide exceptional customer service via phone, email and face-to-face interactions
• Manage enquiries and resolve customer concerns in a professional and empathetic manner
• Coordinate with internal departments to ensure a smooth customer experience
• Liaise with insurers and other stakeholders as required
• Manage bookings, appointments and scheduling requirements
• Maintain accurate customer records and update systems accordingly
• Proactively communicate updates and ensure customers remain informed at every stage

About You

You'll ideally have:

• Experience within automotive, insurance, claims, repairs, dealerships or related industries highly regarded

• Experience managing customer bookings or service appointments
• Previous experience in a customer service, client service, administration or customer-facing role
• Outstanding communication and interpersonal skills
• A customer-first mindset and a genuine desire to help people
• Strong organisational skills with the ability to multitask and prioritise effectively
• Confidence working across multiple systems and learning new technology
• High attention to detail and strong administrative skills

Apply Now

If you're a customer-focused professional who enjoys building relationships, solving problems, and making a positive impact on every interaction, we'd love to hear from you.

Apply today or contact Angela at MARS Recruitment for a confidential discussion.

Please note only successful applicants will be contacted.