Service Desk Analyst

The Role

An exciting opportunity for a Level 1/2 Technical Support Analyst has arisen. In this role you will be required to accurately log and resolve technical support at level 1 / 2. The role is an initial 6 month contract with the view to extend with a great chance to go permanent. It is also work from home.

Key Responsibilities:

  • Networking support
  • Level 1/2 Support
  • Manage competing priorities between inbound calls and queue management within the enterprise ticketing system to ensure services are delivered within expected time frames
  • Hardware support
  • Clearly and accurately document activities and client experience/context within the enterprise ticketing system as a single source of truth, while following the documented format and requirements.
  • Contribute to organisational learning by identifying areas where existing documentation can be updated/created for the agencies knowledge base and existing documentation libraries.
  • Participate in regular performance meetings and training activities. Complete individual learning plan focusing on attaining customer certifications and foundational skills in customer service and service desk technologies.

Required Skills and Experience:

  • Prior experience in a IT support role essential – Level 1 / 2
  • Experience working in Windows 7/10 Environment
  • Excellent verbal communication skills in providing instructions, advising and consulting with customers.
  • Proficiency in documenting technical investigation and outcomes accurately and concisely.
  • Demonstrated time management skills and ability to manage competing priorities. Be able to manage self to deadlines.

Please note due to the high volume of applicants we can only contact succesfully shortlisted candidates.

Posted in | Comments Off on Service Desk Analyst

Senior Systems Engineer

The Company

Join this exciting digital services business that has been going from strength to strength this year. This business prides themselves on exceptional benefits, career growth and investment in the best technologies in the market. This includes 5 extra AL days a year.

The Role

We are looking for a Senior Systems Engineer. This would suit a senior professional. We are looking for broad experience across; scripting, AD, 365, and a solid understanding of cloud services. The role offers exceptional benefits and the chance to work in one of the leading digital businesses in Australia.

Responsibilities

  • Configuration and support of all IT infrastructure including Active Directory / 365
  • Maintain and support servers and systems on premise and in the cloud; providing reporting for capacity, availability, performance and configuration management using technologies from AWS, Microsoft, VMWare, Citrix and Cisco
  • Automate the deployment and management of Infrastructure and network operations through scripting
  • Design, configuration and support of secure WAN and LAN infrastructure
  • Design, implementation and support of firewalls and routing infrastructure
  • Leverage cloud-based IaaS, SaaS and PaaS solutions to align with a cloud-first strategy
  • Ensure projects/tasks are planned, resourced appropriately and are delivered within agreed budgets and timeframes

We are looking for candidates with:

  • Strong record of working across 365 / AD – preferably complex migration programs
  • Scripting Experience / automation using PowerShell, Python or other languagg
  • Strong Understanding of networking

Please note due to the high volume of applicants we can only contact successfully shortlisted candidates.

Posted in | Comments Off on Senior Systems Engineer

Business Analyst/Scrum Master- Insurance sector

The purpose of this role is to perform all aspects of business analysis and scrum master for assigned projects to develop, enhance, and maintain software applications within the IT Delivery Centre of Excellence, providing the following outcomes to achieve the company’s Strategic plans for 2025 and beyond.

In this role you will:

  • Work across multiple project teams for the successful delivery of programs of work to meet company objectives by:
  • Conducting analysis to provide the business requirements and determine system impacts for new or enhanced applications so that delivery teams can plan and provide estimates for development tasks
  • Assisting the delivery team to determine the best development approach options and to recommend the most effective approach
  • Engaging with business users, business/technical analysts, solution architects and others to understand needs and requirements for project and maintenance development tasks
  • Assisting test teams to conduct unit testing in alignment to the requirements, and business teams in conducting acceptance testing.
  • Providing support during production verification testing and implementation activities for all levels of complexity programs
  • Providing emergency support and resolution of production problems to ensure that applications are performing well and as designed to ensure high system availability, strong data integrity and accurate/timely reporting
  • Providing scrum master planning and direction to the team in its sprint delivery methodologies.
  • Challenging existing processes and practices to continuously drive efficiencies and performance within the delivery teams.

To be successful in this role you will have:

  • Bachelor’s degree in computer science and/or related field gained through 5 or more years of experience in a similar development environment
  • Significant knowledge of business analysis methods, applying solid principals and analysis patterns
  • Excellent knowledge of system development lifecycle methodologies and working knowledge in Agile delivery, practices, and SCRUM methodology
  • Highly skilled in analysis, problem solving, and troubleshooting
  • Strong verbal and written communication skills

Bonus:

  • Industry knowledge of the business processes and functions in a corporate setting
  • Industry knowledge of Private Health Insurance and Life Insurance

This newly created role offers an ambitious Business Analyst a fantastic opportunity to join an extremely established and proven engineering team.

To learn more about this role, please contact Sahar Khalid on 0421 869643 or to apply please send your resume in MS Word format to [email protected]

Posted in | Comments Off on Business Analyst/Scrum Master- Insurance sector

Core Java Engineer – Global iBank – “Greenfield build”

This newly created Senior Core Java Engineer role involves working for an iconic globally recognized investment bank.

This role will move you into an extremely innovative and growing engineering team where you will be working on a range of global greenfield projects.

This role requires a wide variety of strengths and capabilities, including:

  • Develop software components in adherence to the SDLC
  • Perform unit and integration tests of software components for integration into larger subsystems
  • Document code and produce defined work products
  • Apply standards, methods, techniques, templates as defined by SDLC (e.g., Code Review Practice, Code Quality Analysis Report)
  • Support the Software Component Manager (SWCM) to resolve high-priority defects (3rd Level Support) and deploying fixes to production systems, as a result of SDLC changes
  • Ensuring that the produced code/systems/services are secure, perform as expected, are stable, operational, and consistent before handing over responsibility to the SWCM
  • Unit testing and integration testing of components
  • Managing versions of software artefacts
  • Creating and updating the Implementation Plan
  • Creating and updating the Operational Runbook
  • Creating the Solution Architecture Design and handing this over to the Domain CTO Representative for approval
  • Creating Deliverable Software Artefacts / Packages

To be considered for this role you need the following skills/experience:

  • Minimum 5 years hands-on experience on Java
  • Great understanding on Java OOPS & entity relationship management
  • General awareness of Java design patterns
  • Hands-on Experience in Spring, Hibernate, Junit, Maven/Gradle, Team city, GIT, JIRA
  • Hands on experience in Middleware technologies Tibco/JMS/IBM-MQ
  • Minimum 2 Years’ experience in any RDBMS. Proven experience in SQL scripting, building stored procedures/functions
  • A good understanding of designing Database objects (Table, Index, partitions, constraint)
  • Experience in Unix and Windows server applications, Active directory Services, LDAP.

This role offers an ambitious and proven Core Java Engineer the opportunity to join a small but global team within one of the worlds most respected investment banks and really make an impact through their own technical understanding and ability.

To learn more about this new role please contact Simon Payne on 0401 334 612 or to apply please send your resume to email – [email protected]

Posted in | Comments Off on Core Java Engineer – Global iBank – “Greenfield build”

Senior Front End Engineers x 4 – Angular 8+/TypeScript

The client is building the Digital Bank of the future and are doing it with their customers by their side. They use technology as a catalyst to bring people together and help them realize their life milestones through their products and solutions which are designed by humans for humans. They are putting our customers first and changing how the world interacts with banks.

If you are someone with a desire to be part of a collaborative, Agile, dynamic and high paced environment and have the drive to make a change and share your expertise to help deliver on our vision, then read on.

In this role, you will:

  • Build on the digital core offering, ensuring delivery of software is of the highest standards in a timely manner
  • Collaborate with Agile teams to deliver working software for customers
  • Develop technical specifications, high level/detailed design, testing strategies, and implementation plans from business requirements
  • Apply an entrepreneurial approach and passion to problem solving and product development
  • Be comfortable working in highly dynamic and rapid development environment
  • Manage end-to-end systems development cycle from requirements analysis, coding, testing and DevOps

To be considered for this role you will need following skills/experience:

  • Solid understanding of client-side scripting using vanilla JavaScript
  • Solid understanding of Angular 8+ and TypeScript
  • Solid understanding of HTML5, CSS3 and SASS/LESS pre-processors
  • Good understanding of tooling such as NPM, Yarn, Webpack etc.
  • Good understanding of writing unit tests using tools such as Jasmine / Karma
  • Experience with API integration between frontend to backend
  • Experience with GIT source control, along with CI tools like Bamboo and Bitbucket
  • Experience with understanding cross-browser compatibility issues and responsive design

What would make you really awesome:

  • RxJS/ngRx/Reactive programming experience
  • Web accessibility experience
  • Design systems experience
  • Google Analytics tagging experience
  • Cypress integration test experience
  • Cloud technologies like AWS / GCP, containers and API gateway experience

This newly created role offers an ambitious Digital Engineer a fantastic opportunity to join an extremely established and proven engineering team.

If you are looking to build your career and work with the latest technologies, please contact Sahar Khalid on 0421 869643 or to apply please send your resume in MS Word format to [email protected]

Posted in | Comments Off on Senior Front End Engineers x 4 – Angular 8+/TypeScript

Senior Automation Engineer

The organisation

Our iconic Australian client has an exciting opportunity for a Senior Automation Engineer to join a fast paced agile technology team in Melbourne. Working on cutting edge ecommerce platforms within a development team this role will play an integral part of critical business delivery.

 

Key Responsibilities:

  • Creating test frameworks, strategy, plans, advanced scripting and execution
  • Ability to work with Agile best practises for quality & automation
  • Ability to work within a development team whilst supporting quality of own automation practises
  • Play integral part of team as Delivery Lead

Key Technical Skills

  • 8 years automation engineering exp. using the following tech stack
  • Ruby or Javascript essential
  • Selenium Webdriver essential
  • CI/CD experience with GIT
  • Cloud AWS

Please note due to the high volume of applicants we will only be able to contact those successfully shortlisted, this process takes 2-3 businesses days

Posted in | Comments Off on Senior Automation Engineer

Automation Engineer

The organisation

Our iconic Australian client has an exciting opportunity for a mid-level Automation Engineer to join a fast paced agile technology team in Melbourne. Working on cutting edge ecommerce platforms within a development team this role will play an integral part of critical business delivery.

Key Responsibilities:

  • Creating & maintaining functional automation tests at API and UI level
  • Ability to work with Agile best practises for quality & automation
  • Ability to work within a development team whilst supporting quality of own automation practises
  • Play integral part of team as Delivery Lead

Key Technical Skills

  • 6 years automation engineering exp. using the following tech stack
  • Ruby or Javascript essential
  • Selenium Webdriver essential
  • CI/CD experience with GIT
  • Cloud AWS

Please note due to the high volume of applicants we will only be able to contact those successfully shortlisted, this process takes 2-3 businesses days

Posted in | Comments Off on Automation Engineer

Technical Writer

The organisation

Technical Writer/Documentation specialists are you looking for your next contract role? Join this leading tech company going from strength to strength in the growing innovative digital media space.

 

The role

We are looking for an experienced Technical Writer to join the team on a short term contract. You will contribute on existing projects, providing the business critical link between the development team and the customer brand, have a passion for transforming technical concepts into a digestible manner for all stakeholders. If you have a passion for online products and technical documentation, and wish to harness your testing skills through API tools and are process/documentation driven, then this could be the perfect role for you.

Key Responsibilities:

  • Write, review, and proof procedural and technical information for technical and nontechnical users
  • Document and visualise complex system processes
  • Query API’s and interpret responses for documentary purposes
  • Communicate & bridge the gap between stake holders including customers & technical team

Candidate Experience

  • 3 years experience as a Technical Writer in an online tech business
  • Experience with API testing tools such as Postman, Swagger or Insomnia
  • Testing and/or QA experience with an online product offering
  • Experience with highly technical requirements
  • Agile/Lean experience

Please note due to the high volume of applicants we will only be able to contact those successfully shortlisted, this process takes 2-3 businesses days

Posted in | Comments Off on Technical Writer

Java Software Engineer – Global iBank

This newly created Senior Core Java Engineer role involves working within a global team for an iconic global investment bank within their securities services area.

In this role you will be building out a brand-new platform replacing a 15-year-old legacy system, so all greenfield build work to get involved in.

As an experienced member of our Software Engineering Group, you will be passionate around solving business problems through innovation and engineering practices. You’ll be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals.

This role requires a wide variety of strengths and capabilities, including:

  • Expert level Java application development experience using Java 8/9/11, Spring boot, Cassandra, relational databases (Oracle, Sybase or MSSQL Server), MQ / JMS (message transfer)
  • Experience working with Maven/Groovy, CI/CD and Unit testing frameworks including Junit5, Cucumber or similar.
  • Experience using version control tools such as GIT
  • Experience building performant, decoupled, testable, maintainable code and fine-tuning application response / performance testing
  • Knowledge of industry-wide technology trends and best practices
  • Ability to work in large, collaborative teams to achieve organizational goals
  • Self-starter with a proven ability to independently drive initiatives through to completion
  • Nice to haves:
    • Cloud computing experience e.g., AWS, Cloud Foundry
    • Working Financial knowledge
    • Agile development experience is desirable

This role offers an ambitious and proven Core Java Engineer the opportunity to join a small but global team within one of the worlds most respected investment banks and really make an impact through their own technical understanding and ability.

This type of role within such a prestigious global bank as well as the nature of the role/project you will get involved in is very rare in Sydney.

To learn more about this exciting new role please contact Simon Payne on 0401 334 612 or to apply please send your resume to email – [email protected]

Posted in | Comments Off on Java Software Engineer – Global iBank

Cloud DevOps Lead

As Cloud Devops Lead, you will have primary responsibility on operations engineering to deliver ongoing operational and business initiative outcomes. You will be providing DevOps technical expertise to support your team and other IT product teams to deliver services and changes across the company’s IT ecosystem, which includes third-party cloud hosted IT platforms, in-house managed cloud, and local data centre IT platforms.

This key responsibilities for this role are as follows:

  • Provide technical leadership and clear context to engineers at all levels across internal and external product squad
  • Assume technical accountability for successful implementation of changes.
  • Responsible for ensuring engineering standards and best practices are being followed, promoting timely feedback, automation, and focus on value delivery.
  • Produce, contribute, and maintain technical designs, be an expert of IT products under your team’s remit.
  • Assess and manage technical risks, ensuring the non-functional requirements are being captured and met.
  • Be hands-on the tools and collaborate with multiple product squads to deliver collective outcomes, covering the following:

✓ Implement platform provisioning and maintenance solutions, e.g., setting up cloud platform resources, middleware configuration, databases, etc.

✓ Implement release engineering solutions, e.g., setting up release pipeline, release notes, application deployment, etc.

✓ Implement operational workflow and orchestration solutions, e.g., job scheduling, file

transfer, etc.

✓ Implement business continuity solutions, e.g., monitoring, backup, recovery, etc.

✓ Implement workforce computing solutions, e.g., provisioning end user computing resourcing, identity & access management, etc.

✓ Implement operations automation using configuration and orchestration toolsets, as well as

scripting frameworks.

  • Triage and undertake root-cause analysis of support incidents and issues.
  • Assist your team in tracking application issues and provide clear feedback on potential changes or improvements where applicable.
  • Identify, analyse, and support resolution of application issues with internal and external parties.
  • Support technical work breakdown, estimation, and assignment.
  • Coach product team members on all technical matters to achieve team outcomes.
  • Drive towards the realization of the technical vision of the IT products that are being built, ensuring alignment to enterprise quality assurance and governance practices, be an advocate of DevSecOps practices.
  • Develop good understanding of the company’s IT ecosystem.
  • Collaborate with product owner, capability leads and team members to develop solutions that are fit for purpose and align to the enterprise intelligent operations strategy.
  • Contribute to design of operations enablement capabilities, and continuous improvement of them.
  • Stay on top of relevant industry best practices and trends, as well as changes to compliance requirements.

To be considered for this role you need the following skills/experience:

  • 5+ years of experience in Technical Lead role targeted at the cloud, preferably Azure.
  • Solid experience with various DevOps concept, tools, and technologies.
  • Solid experience of CI/CD and related toolsets, good exposure to Azure DevOps.
  • Solid experience with cloud infrastructure setup and Infrastructure as Code (IAC).
  • Solid experience with operations integrations (e.g., system integrations via API, file transfer, etc.).
  • Solid experience in Agile framework supporting CI/CD processes.
  • Good experience with infrastructure and network management (e.g., system patching, middleware upgrade, monitoring, etc.)
  • Good experience with local data centre resource management and setup.
  • Good understanding of security and vulnerability management (e.g., firewall configuration, endpoint upgrade, security patching, etc).
  • Industry / business knowledge of the Australian Insurance market (preferably with experience of General Insurance) is highly desirable.

This role offers an ambitious and proven Cloud DevOps Lead, the opportunity to join an innovative cloud environment working within the Insurance sector in Australia and really make an impact through their own technical understanding and ability.

To learn more about this exciting new role please contact Sahar Khalid on 0421 869 643 or to apply please send your resume to email – [email protected]

Posted in | Comments Off on Cloud DevOps Lead

Technical Lead (Policy, Product and Pricing)

As Technical Lead (Policy, Product & Pricing), you will have primary responsibility on end-to-end software engineering to deliver ongoing operational and business initiative outcomes. You will also be supporting your team to effectively design, develop, test and release IT products under your team’s remit.

You will have an initial focus on the company’s policy, product & pricing IT products, specifically core insurance administration platforms and rating engines.

This key responsibilities for this role are as follows:

  • Provide technical leadership and clear context to engineers at all levels across multiple product squads.
  • Assume technical accountability for successful implementation of changes.
  • Responsible for ensuring engineering standards and best practices are being followed, promoting timely feedback, automation, and focus on value delivery.
  • Produce, contribute, and maintain technical designs, be an expert of IT products under your team’s remit.
  • Assess and manage technical risks, ensuring the non-functional requirements are being captured and met.
  • Drive towards the realization of the technical vision of the IT products that are being built, ensuring alignment with enterprise architecture.
  • Coach product team members on all technical matters to achieve team outcomes.
  • Be hands-on the tools and collaborate with multiple product squads to deliver collective outcomes.
  • Triage and undertake root-cause analysis of support incidents and issues.
  • Assist your team in tracking application issues and provide clear feedback on potential changes or improvements where applicable.
  • Identify, analyse, and support resolution of application issues.
  • Develop good understanding of the company’s policy, product & pricing IT products.
  • Support technical work breakdown, estimation, and assignment.
  • Support product owner and team to deliver product feature roadmaps in alignment to enterprise Agile delivery practices.
  • Stay on top of relevant industry best practices and trends, as well as changes to compliance requirements.

To be considered for this role you need the following skills/experience:

  • 5+ years of experience as a Technical Lead preferably within an insurance or financial services operation.
  • Extensive experience in implementing/maintaining software applications and providing technical recommendations.
  • Extensive experience in analysis and troubleshooting of software applications.
  • Extensive experience in translating requirements into technical designs and actionable technical tasks meaningful to implementation team.
  • Strong experience in developing Policy/Billing/Rating applications (e.g., Duck Creek, Guidewire, Fineos, SSP, etc.).
  • Solid experience in developing using complex data types (e.g., XML, XSD, JSON).
  • Solid understanding of data structures and hands-on experience with integrations (e.g., API and file- based integrations).
  • Solid understanding of automated testing, including unit and functional testing using frameworks such as Mockito, JUnit, Selenium, etc.
  • Good experience in Agile framework supporting CI/CD processes.
  • Good experience delivering and owning insurance administration platforms in production.
  • Solid exposure in delivery using modern work tracking toolset (e.g., Azure Boards, Jira, etc.).
  • Solid understanding of SDLC.
  • Industry / business knowledge of the Australian Insurance market (preferably with experience of General Insurance) is highly desirable.

This role offers an ambitious and proven Technical Lead, the opportunity to join an established company in the Insurance sector in Australia and really make an impact through their own technical understanding and ability.

To learn more about this exciting new role please contact Sahar Khalid on 0421 869 643 or to apply please send your resume to email – [email protected]

Posted in | Comments Off on Technical Lead (Policy, Product and Pricing)

Project Manager

The Company

Our client are a leading Digital Services organisation with a truly global footprint. They have a strong focus on people and culture and are currently going through a rapid period of organisational change that is underpinned by growth.

The Role

Reporting to a supportive and experienced CIO. We are looking for an experienced PM to come in and support across a range of initiatives. You must have experience working across various IT transformation programs with Salesforce being highly desirable. You must also be across core PM delivery; scoping, risk management, governance. 6 month engagement.

Key Responsibilities

  • Lead the planning, coordination and delivery of projects across different departments
  • Delivering across technology initiatives – including Salesforce
  • Project Risk management
  • Project Governance Design
  • Project support as required: tendering, analysis, implementation
  • Project Advice / capability uplift including supporting in-house training and best practice for project methodologies
  • Project Reporting for Steering Committees including schedule, scope, risks and issues.
  • Stakeholder management across the business both internal and external as well as developing strong strategic long term partnerships

Candidate Experience

  • Must have 5+ experience working on transformation projects
  • Experience on projects relating to Salesforce highly desirable
  • Strong track record delivering on multiple projects concurrently
  • Strong understanding of PM methodology and coaching team / business around this
  • Exceptional stakeholder engagement skills up to exec level

Please note due to the high volume of applications only successfully shortlisted candidates will be contacted.

Posted in | Comments Off on Project Manager

Business Analyst – Life Insurance – SQL/Data Migration exp

This new role involves working for a globally recognized Insurance company on a milestone Data migration project for the business.

As the Business Analyst will be working closely with business stakeholders and global IT teams to successfully deliver the major transformation of the applications that is currently underway.

This role will support the local business units across multiple workstreams such as requirements, testing, data migration and coordination with global development teams.

Responsibilities of this role include:

  • Conduct detailed fit gap-analysis between legacy systems and the new application to identify major functional gaps and translate these gaps into minimum requirements for the project team.
  • Run workshops with local business users and legacy support team to create rulebooks for data ingestion and historical data migration.
  • Understand regulatory requirements and ensure these requirements can be addressed with the solution being developed.
  • Assist with the testing and validate the accuracy and integrity of migrated data.
  • Design, coordinate and contribute to the local UAT
  • Collate the feedback across different workstreams and follow-up with project team to create bugs/user stories for identified gaps.
  • R-Studio or Python experience preferred to build data extracts from Azure Data Lake.
  • Provide implementation support, training, and functional support post implementation

 

To be considered for this new role you will need the following skills/experience:

  • Hands-on data/system migration experience
  • 5-7 years’ experience as a business analyst in the financial services sector, with exposure to the Life Insurance industry in Australia is preferred.
  • Experience with complex system transformation projects and data migration
  • Experience working in an agile environment
  • Able to work independently, identify opportunities for improvements/propose solutions.
  • Able to communicate confidently and effectively in a virtual environment.

 

Any of the below are desirable:

R-Studio or Python experience preferred to build data extracts from Azure and Data Lake.

 

This position offers an experience Data Migration Business analyst a fantastic opportunity to deliver on a key global project that you get recognition for and can be recognised for the delivery.

 

To learn more about this role please contact Simon Payne on 0401 334 612 or to apply then please send your resume to – [email protected]

Posted in | Comments Off on Business Analyst – Life Insurance – SQL/Data Migration exp

Business Solutions Analyst

As Business Technology Solutions Analyst, you will have primary responsibility on end-to-end requirements engineering to deliver ongoing operational and business initiative outcomes. You will also be supporting your team to provide end-to-end quality assurance of IT products under your team’s remit.

You will have an initial focus on the company’s claims & supply chain IT products.

This key responsibilities for this role are as follows:

  • Partner, liaise and develop meaningful and lasting relationships with internal and external stakeholders across business and respond to questions and concerns from managers and execut
  • Define and validate current as-is and to-be processes and provide recommendations for process/system improvements in consultation with stakeholders.
  • Identify and translate business requirements into solution design, in partnership with process owners, architects and developers.
  • Conduct workshops and meetings with Subject Matter Experts within business and technology teams, to elicit and to review requirements and documentation in a collaborative w
  • Evaluate, examine, and communicate business and technical requirements on a continuing basis.
  • Triage and undertake root-cause analysis of support incidents and issues.
  • Assist your team in tracking application issues and provide clear feedback on potential changes or improvements where applicab
  • Identify, analyse, and support resolution of application issues.
  • Provide support on change verification activities as agreed with stakeholders.
  • Provide support to develop test plans, to conduct/validate testing of application changes, to present test results to a range of stakeholders to obtain sign-off for deployment.
  • Develop good understanding of the company’s claims and supply chain IT product
  • Support product owner and team to deliver product feature roadmaps in alignment to enterprise Agile delivery practic

To be considered for this role you need the following skills/experience:

  • 5+ years of experience as a Business Technology Solutions Analyst preferably within an insurance or financial services operation and within an IT ro
  • Extensive experience in analysing and interpreting software applications and providing recommendatio
  • Extensive experience in requirements engineering, business analysis and documentation.
  • Solid experience in translating business needs into actionable product backlog items (user stories) and documentation meaningful to both business stakeholders and developers.
  • Solid knowledge of Claims administration applications.
  • Solid knowledge of Claims supply chain integrations.
  • Familiarity with various data structures and formats (g., XML, JSON) is highly desirable.
  • Good exposure in delivery using modern work tracking toolset (g., Azure Boards, Jira, etc) is highly desirable.
  • Good exposure to Guidewire Claims is highly desirab
  • Good exposure to testing activities and toolset is highly desirab
  • Industry / business knowledge of the Australian Insurance market (preferably with experience of General Insurance) is highly desirable

This role offers an ambitious and proven Business Solutions Analyst, the opportunity to join an established company in the Insurance sector in Australia and really make an impact through their own technical understanding and ability.

To learn more about this exciting new role please contact Sahar Khalid on 0421 869 643 or to apply please send your resume to email – [email protected]

Posted in | Comments Off on Business Solutions Analyst

Technology Service Delivery lead

As Technology Service Delivery Lead, you will have primary responsibility to work closely with several cross-functional IT product delivery teams that are responsible for the end-to-end delivery of IT products under their remit. You will be providing expertise to organize and to drive the product delivery teams to deliver exceptional operational services based on enterprise practices and frameworks.

This key responsibilities for this role are as follows:

  • Responsible for planning and coordinating delivery of IT infrastructure/network and cloud technologies services in alignment to business and technology outcomes.
  • Ensure efficient and effective management of resources and vendor partners for delivery of IT infrastructure/network and cloud technologies servic
  • Responsible for enabling product owners and product delivery teams to deliver the highest level of operational service across all areas of services.
  • Responsible for service management, change control and improvement in service, all to ensure continuous customer satisfaction, cost minimization, and value maximizatio
  • Responsible on regular reporting on the performance of product delivery teams, complain, and suggestions on how to improve on service deliver
  • Responsible to implement procedures and policies with product owners across all areas of servic
  • Provide support in capacity planning and recruitment for product delivery team
  • Provide support to product owners on complaints and inquiries from customers to promptly work towards providing a solution to the problems.
  • Responsible to implement service agreements and supports that will assist in service delivery with product owner
  • Support product owners to ensure transparency of service deliver
  • Provide coordination support on delivery releases across product delivery teams.
  • Assist in making decisions that will improve service delivery and customer satisfactio
  • Develop and maintain relationship with stakeholders.
  • Develop good understanding of the company’s IT ecosyst
  • Contribute towards the realization of enterprise intelligent operations strategy, be an advocate of endorsed practices and frameworks.
  • Collaborate with product delivery teams to create an environment of collective accountability and continuous progress.
  • Promote a collaborative team environment that fosters creativity, innovation, and knowledge capture/sharing.

To be considered for this role you need the following skills/experience:

  • 5+ years of technology service delivery experience with relevant focus in IT
  • infrastructure/network and cloud technologies.
  • Excellent skills in service desk (L2/L3) management.
  • Excellent skills in Agile planning, estimation, work breakdown and prioritisation.
  • Excellent verbal, written and presentation skills with the ability to build rapport quic
  • Ability to grasp technical concepts quic
  • Ability to work with multiple IT product delivery teams.
  • Ability to leverage Agile-driven toolset such as Jira, Azure DevOps, etc.
  • Familiarity with modern content management toolset such as Confluence, SharePoint, etc.

This role offers an ambitious and proven Technology Service Lead, the opportunity to join an established company in the Insurance sector in Australia and really make an impact through their own technical understanding and ability.

To learn more about this exciting new role please contact Sahar Khalid on 0421 869 643 or to apply please send your resume to email – [email protected]

Posted in | Comments Off on Technology Service Delivery lead