Lending Operations Manager

An excellent opportunity have come available to join a growing digital bank within financial services for a well-rounded Lending Operations Manager.

This role would suit a candidate with excellent skills in designing, implementing and daily running of business banking operational processes and procedures. The Lending Operations Manager is accountable for establishing the new lending facilities and subsequence portfolio management.

Role & Responsibilities:

  • Define, implement and deliver the end-to-end lending operations requirements, policies, procedures and work instructions.
  • Deliver and maintain the operational controls, frameworks, policies and reporting capabilities.
  • Work with the business to develop and own the business continuity plans.
  • Facilitate the execution of new transactions by effective engagement of upstream and downstream teams to establish accounts and allow funding to occur.
  • Manage customer service requests spanning across establishment, maintenance and general enquiries to ensure all needs are met.

Essential Criteria:

  • Business, finance, accounting or other relevant tertiary qualification
  • Previous management experience and ongoing development of operations team essential
  • Minimum of 5 years’ experience in banking lending processes preferably within Australia, and within Institutional and/or business banking
  • Excellent stakeholder management skills and ability to work with internal teams

If you have the relevant skills and would like to learn more about the opportunity, please send your CV to [email protected]

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Senior Consultant Lending Operations

The Senior Consultant, Lending Operations is primarily responsible for completing tasks which support the growth and quality of the lending portfolio.

As a senior member of the Operations team, the consultant will play a key role in ensuring the Operations team meets required services levels in line with our Customer Value Proposition.

The main duties and responsibilities:

  • Responsible for the delivery of the credit operations function including file administration, data entry, pre-assessment, credit assessment, loan scenario enquiries/escalations, document preparation, and loan servicing/maintenance activities.
  • Assist with the delivery of the funding, settlements and hardship, collections activities
  • Work closely with the Operations Manager to optimise existing end-to-end customer journeys using industry best-practice, implement and strengthen existing, new processes using industry best practice
  • Work with Operations Manager and Risk & Compliance Manager to keep abreast of any regulatory changes that may impact the operations function.

Key Criteria for the role;

  • Extensive lending product knowledge and in-depth understanding of the credit lifecycle.
  • Thorough knowledge of relevant legislation, such as National Credit Code, Privacy Act and Customer Owned Banking Code of Practice.
  • Strong analytical skills with excellent attention to detail and a commercial mindset
  • Excellent communication skills, both written and verbal
  • High level of computer literacy in Word/Excel/Power Point
  • Credit professional with 5+ years’ experience in consumer lending with extensive lending product knowledge and understanding of the credit process.

If you are on the lookout for a new exciting opportunity, please hit apply or sent your resume directly to [email protected]

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Relationship Coordinator


One of Australia’s leading insurance companies is seeking a Relationship Coordinator to Propel its partner satisfaction.


Key Responsibilities:

  • manage relationships with key white label partners across all our products
  • Manager partner satisfactionn and protect our brand and that of our partners
  • Manage and fulfil partner reporting​
  • Administer and assist with partner requests
  • Co-ordinate material and deliveries to partners for call centre and stores
  • Maintain partner share point libraries​
  • Drive and co-ordinate team meetings​


Successful candidates will have:

  • 2+ years experience in in the insurance industry
  • experience in an administration, junior marketing and/or Acount Executive role
  • Strong excel word and powerpoint skills
  • excellent communcation and verbal skills
  • Ability to manage multiple stakeholders at once and prioritise tasks
  • Full working rights in Australia


To apply:

Apply below, or submit your resume to [email protected]

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Client Services Coordinator

What you’ll be doing

The Client Services Coordinator will have significant experience as an Administrator or Corporate Secretary in an accounting practice.

As the Client Services Coordinator, you will perform administrative tasks to support the accountants in the business.

This is an exciting opportunity for someone who is keen to join a new business they can grow with.

Candidates will need to meet the following criteria:

  • Experience in a public practice environment
  • Proficient in using ASIC and the ATO portal
  • Strong communication skills
  • Experience in supporting a team
  • Has experience in training and coaching colleagues

Benefits to you:

  • Work for a brand new business based in Armadale
  • Energetic work culture
  • Professional development opportunities

At Mars, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

To apply:

If you are interested in this opportunity please apply via the link, or alternatively contact Sophie Roper on 0431 437 307 or [email protected]

Please note that due to the number of applications only successful applicants will be contacted.

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Financial Crime Analyst

My client is a reputable digital bank who are currently seeking an experienced Financial Crime Analyst to join a growing team in the Sydney, CBD Office. You will be responsible for the Operations of the fraud and financial crime function and the overall management of financial crime risk.

To be successful, you will have previous experience and understanding within financial crime operations and be well-rounded across Transaction Monitoring, Customer Screening, Fraud Risk Management and Operational Support.

The ideal candidate will have previous experience within the financial service industry, with an understanding of retail lending products.

Role & Responsibilites:

  • Transaction monitoring and customer screening
  • Configure money-laundering detection rules in the transaction monitoring platform
  • Investigate and address money-laundering and fraud alerts
  • Complete case assessment for customer reported fraud across all channels including cards, digital and home loans
  • Perform post-incident reviews of high-exposure events
  • Support business units in their understanding, identification and management of Financial Crime

Essential Criteria:

  • Minimum of 3-4+ years experience working within fraud/financial crime operations within the financial services industry
  • Strong understanding of Operational Risk/Compliance within the banking industry
  • Understanding of relevant APRA standards, AFSL licensing and regulatory requirements
  • Strong analytical and investigation skills
  • Excellent communications skills and attention to detail

If you have the required skills and experienced which are required for this role then please do not hesitate to send your resume to [email protected]

Please note that all applications will be handled in the strictest of confidence.

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Client Services Representative

A great opportunity has arisen for a Client Services Representative to join a boutique Investment Manager in an inbound customer contact centre role. This role reports to the Client Services Manager.


Key responsibilities:

  • Being the first point of contact for the Bank’s customers
  • Answering incoming calls and emails to assist customers with banking needs
  • Maintain accuracy and integrity of customer data
  • Identify and escalate priority issues
  • Provide support to other teams as necessary
  • Attendance and participation in meetings and training

Key requirements:

  • RG146 (Tier 2) Financial Services – FNSASIC301 and FNSASIC302
  • Retail banking experience preferred, in either contact centre or retail branch
  • Understanding of retail banking and products
  • Minimum 12 months customer service experience

If you have the required skills and experience please click apply or contact Nicole Townley-White at [email protected]

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Credit Analyst

As the Credit Analyst, you will be responsible for the assessment and final decisions for Retail & Business banking clients lending needs. Working closely with the broker network you will be responsible for making the customers experience seem-less.

The objective of this role is to ensure accurate and effective credit decisions are made in a consistent, efficient and timely manner to deliver excellent customer service.

The role will work closely with internal and external business partners, and as such there is a strong need for collaboration and team work.

Key Responsibilities:

  • Ensure you understand the contributions to the business and profit, ensuring quality and responsible credit risk decisions are made in a consistent manner in line with the strategic direction of the organisation.
  • Ensure compliance within delegated authorities and internal and external compliance / audit requirements which may include adherence to government/governing body legislative policies.
  • Adherence to the guidelines established within your personal DLA.
  • Act within the banks required Risk Framework.
  • Ensure policy, systems, tools and procedures are in line with the banks Risk Management expectations, thereby ensuring optimal execution of credit risk management strategies and adherence to credit competency guidelines

Required Experience:

  • Experience working in a retail & Business Banking credit environment, particularly with prior delegations held across both Commercial & Retail lending
  • Great stakeholder management skills, results orientation and commitment to excellence
  • Professional operators, with spectacular communication and time management skills
  • 5+ years experience across retail & Commercial lending
  • Proven ability to work with Relationship Managers to get deals over the line

A focus on individual behaviour and values is paramount to the success of the bank and its reputation with business partners. The right person will decision their work effectively within policy and procedural guidelines, yet when decisions fall outside standard guidelines, they will utilise a consultative approach to discuss potential alternatives for the benefit of our client base and business partners.
If you are interested in this role please click apply or contact Liam Sweeney via [email protected]

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