Marketing, Communications and Digital

Senior eCommerce Manager I Retail Sector


Over $100,000



Job Type


Job Ref

Date Posted

Thu, 23rd June 2022

The Senior Ecommerce Manager is a key leadership role responsible for overseeing the trade and digital content performance of the online channels

You will be responsible for creating, driving and executing their eCommerce, Content strategy and roadmap that aligns to the Omni Experience and CCO strategies. In addition, you will be responsible for both category and total channel performance, as well as profitability and digital capability.


  • Full trade responsibility to drive forecasted revenue and profit, overseeing the successful development and delivery of the day to day activities and trade calendar for online, liaising with Marketing, Merchandise, Media and Operational teams to maximise campaign creative and execution to ensure a flawless customer experience and sales targets are realised;
  • Oversight on the overall site performance and competitor analysis, and can use insights and data to influence the strategic decisions to drive trade;
  • Oversee category strategy development to ensure the business is presented key opportunities and are maximising all opportunities available;
  • Develop and refine eCommerce and Content strategy, processes, reporting and roadmaps, driving continuous improvement. Building and collaborating on business cases to secure additional funding and resources as required;
  • Collaborating with the Digital Experience team on the product roadmap to drive conversion and sale growth through prioritised enhancements, and the successful operational roll out across the team;
  • Effective leadership and mentorship of the eCommerce Trade & Content team to deliver on business objectives; ensuring building a culture of continuous learning and development;
  • Driving and strengthening key relationships both internally and externally (suppliers and brands) to maximise trade opportunities;
  • Be at the forefront of customer trends and innovation, and constantly reviewing the ways of working which feeds into strategic plans or incremental improvements to drive trade of the overall business.


  • Seasoned experience in eCommerce management and trading in the retail sector, with P&L responsibility is essential
  • Ability to operate within a fast-paced and complex retail environment
  • Experience working with Marketplaces highly regarded
  • Experience using Google Analytics and Microstrategy preferred, however not essential if you have used similar systems
  • Prior experience in managing a team and driving a culture of high performance is essential
  • Sound business acumen with strong analytical and planning capabilities
  • A natural collaborator with the ability to influence stakeholders to drive category growth and communicate a clear strategic vision
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