Banking/Insurance Operations

Motor Claims Team Leader


Over $100,000



Job Type


Job Ref

Date Posted

Fri, 13th May 2022

Top-Tier Growing Insurance Organisation
Great Culture – Diverse and Hybrid Flexibility (Office Based in North Sydney)
Opportunity for Growth and Career Progression
Join a premier insurer as a Motor Claims Team Leader, managing the customer administration and resolution functions of a Direct Motor Claims team.

This is a great opportunity to join a top-tier insurance organisation as a Motor Claims Team Leader, where you will report to a Team Manager and be responsible for managing the customer administration and resolution functions of a Motor Claims team.

This role would suit an experienced Team Leader, or a Senior/Technical Claims Consultant who is seeking career progression and looking to step up into a Team Leader position. This organisation has great team culture and takes pride retaining staff through professional development and long-term career progression.

Duties and Key Responsibilities:

  • Regular reporting on team performance and recommending areas of opportunity to improve processes.
  • Manage the team’s performance to achieve KPIs and financial targets.
  • Ensure the team responds to clients and service providers in a prompt and courteous manner, in-line with service level agreements.
  • Engage team members to develop a culture of high performance, through setting clear standards and recognising good performance.
  • Oversee the investigation, reporting, and management of incidents within Motor Claims.

Skills and Experience:

  • Strong knowledge of Motor Claims processes, products, and practices, with a minimum of 3-5 years’ experience.
  • Ability to implement strategic initiatives and ensure operational targets/objectives are achieved.
  • Demonstrated leadership skills.
  • Sound judgement and decision making skills.
  • Ability to embrace, motivate, and lead a team whilst demonstrating company values.

If you are interested in applying for this role, please do not hesitate! If you have any additional questions, feel free to email me at [email protected], or call me on 02 9003 4938.

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