Business Support

Customer Service Representative

Salary

$50,000 to $75,000

Location

Sydney

Job Type

Full-Time

Job Ref

Date Posted

Mon, 22nd November 2021

Exciting opportunity for a Customer Service Representative to join a fast-paced environment working for a top-tier financial client in Parramatta.


On behalf of our client, a top-tier financial services firm based in Parramatta, we are seeking a customer service representative to join the team permanently.

For this role, you will be the first point of contact for customer inquiries via inbound call. This role is permanent, Monday – Friday with the choice of different shifts: early being 8 am – 4 pm and the late being 11 am – 7 pm.

This role will suit someone with exceeding customer service skills, is confident being on the phone, and is looking to gain experience within a financial services firm.

Key Responsibilities:

  • Providing customer service to customers over the phone
  • Advising customers
  • Analysing the cause of customers problems and assessing the appropriate action
  • Ensure correct information relating to products, policies, and procedures are relayed
  • Updated the database
  • Escalating matters when needed

Key Requirements:

  • Ability to work in a high pressured, fast-paced environment
  • Strong communication skills
  • Willing to learn and grow with the business

 

If you have the right skill set and drive to learn please apply today!

Job Application
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