Accounting & Finance

Client Services Manager

Salary

$75,000 to $100,000

Location

Melbourne

Job Type

Contract/Temporary

Job Ref

Date Posted

Wed, 25th May 2022

The ideal candidate has 3+ years of work experience from a similar role in Financial Services industry and in Unit Registry and Client Servicing.


The role:

Our client is looking for a Client Service Manager for their Asset Management department. This is a 10-month maternity cover and involves client servicing, unit registry, and operational support. Our client is a key player in the international banking industry.

This is a very operational/administrative role, not client-facing.

Key Responsibilities:

Client servicing

  • Oversight of daily Trust price review and distribution, website update
  • Review monthly/quarterly/annual transaction & tax statements
  • Monthly/quarterly/annual Trust and mandate reporting
  • Respond to all client and registry queries by phone and email
  • Monitoring of all clients, external and internal service level agreements (SLAs)
  • Preparation of internal reporting

Unit Registry – Must have prior experience

  • Day to day ownership of relationship with IRESS Client Service Team
  • Monitor and review unit registry process to ensure client service levels and SLAs are met
  • Support the Product and Compliance function with unit registry information as required
  • Support investors / advisers with online application adoption and roll out

Client related compliance support

  • Know your customer (KYC)/Anti Money Laundering (AML) for mandate clients
  • KYC/AML for Trust clients, where required
  • Salesforce input
  • Service provider compliance support

 

The ideal candidate will have:

  • 3-5 years banking or financial services industry experience
  • Must have previous Unit Registry experience
  • Hard working and conscientious
  • Excellent attention to detail
  • Ability to problem solve
  • Proactive and ability to work unsupervised
  • Excellent communication skills
  • Strong organisational skills with a deadline driven focus

 

Qualifications required:

  • Undergraduate degree in Finance or Business
  • At least 3 year’s client service experience at an Asset Management / Financial Services firm required

 

If this sounds like you, please apply or send your CV directly at [email protected]. Only shortlisted candidates will be contacted.

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