Projects, Change, Technology and IT

Trading Application Support Engineer – 3rd Tier




Job Type


Job Ref

Date Posted

Thu, 3rd September 2020

Trading application Support engineer required to join established online financial trading company.

The IT Production support department provides support for all aspects of IT within application and operational support for the company’s web-based trading platforms.

This position is responsible for root cause analysis of major incidents and resolving issues escalated from the Trading Application Support team. Managing problems through their life cycle is an important aspect of this role and you will be expected to prevent Incidents from occurring and to minimize the impact of incidents. The position also involves delivering service improvement projects for both the business and existing software applications.

This position covers a range of responsibilities such as:

Take ownership of operational live service issues and drive their resolution to reduce the number of recurring
technical issues
Managing project enhancements to existing IT enterprise software
Managing and reviewing problems throughout the life cycle
Liaise with external vendors to implement ‘best practice’ policies, resolve issues and manage software updates to the latest stable versions
Help implement and support automated deployment pipelines for our application services, based on
version-controlled configuration, orchestration tools and automated deployment.
Analyse, plan, and implement improvements to support and business processes
On-board new applications and integrate them into the operations architecture

Ensure operational documentation is kept up to date as changes take place.
Plan execute and review platform maintenance tasks and deployments between IT and development teams.
Maintain personal/professional development to meet the changing demands of the role
Conduct training and encourage/support staff in their development.
Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training

To be considered for this new role you will need to have the following skills and experience:

Excellent oral, written and presentation skills
Pro-active approach to learning about and adapting to new technologies
Good understanding and working knowledge of the Information Technology Infrastructure Library (ITIL)
Service management framework (incident, problem, change management).
Experience of supporting .Net applications
Knowledge of Microsoft Windows Server
Knowledge of Red Hat Linux
PowerShell scripting

The below skills/experience are advantageous

Experience in administering any of the following software solutions: Jira; Geneos, AppDynamics
Knowledge of Market Data inc TREP, Tibco Rendezvous and OneTick
Experience working within an ITIL framework
Knowledge of automation tools and methodologies
Experience of working within financial industry

This newly created position will allow you to move into an award-winning online financial trading company who have a fantastic brand within the market and would offer an ambitious engineer a fantastic long-term career working alongside proven technologists across a wide range of innovative trading platforms.
To learn more about this role please call Simon Payne directly on 90034921 or to apply please send your resume in word format to –

Job Application