Technology Service Delivery lead




Chatswood, Sydney, Australia

Job Type


Job Ref


Date Posted

Fri, 20th May 2022

As Technology Service Delivery Lead, you will have primary responsibility to work closely with several cross-functional IT product delivery teams

As Technology Service Delivery Lead, you will have primary responsibility to work closely with several cross-functional IT product delivery teams that are responsible for the end-to-end delivery of IT products under their remit. You will be providing expertise to organize and to drive the product delivery teams to deliver exceptional operational services based on enterprise practices and frameworks.

This key responsibilities for this role are as follows:

  • Responsible for planning and coordinating delivery of IT infrastructure/network and cloud technologies services in alignment to business and technology outcomes.
  • Ensure efficient and effective management of resources and vendor partners for delivery of IT infrastructure/network and cloud technologies servic
  • Responsible for enabling product owners and product delivery teams to deliver the highest level of operational service across all areas of services.
  • Responsible for service management, change control and improvement in service, all to ensure continuous customer satisfaction, cost minimization, and value maximizatio
  • Responsible on regular reporting on the performance of product delivery teams, complain, and suggestions on how to improve on service deliver
  • Responsible to implement procedures and policies with product owners across all areas of servic
  • Provide support in capacity planning and recruitment for product delivery team
  • Provide support to product owners on complaints and inquiries from customers to promptly work towards providing a solution to the problems.
  • Responsible to implement service agreements and supports that will assist in service delivery with product owner
  • Support product owners to ensure transparency of service deliver
  • Provide coordination support on delivery releases across product delivery teams.
  • Assist in making decisions that will improve service delivery and customer satisfactio
  • Develop and maintain relationship with stakeholders.
  • Develop good understanding of the company’s IT ecosyst
  • Contribute towards the realization of enterprise intelligent operations strategy, be an advocate of endorsed practices and frameworks.
  • Collaborate with product delivery teams to create an environment of collective accountability and continuous progress.
  • Promote a collaborative team environment that fosters creativity, innovation, and knowledge capture/sharing.

To be considered for this role you need the following skills/experience:

  • 5+ years of technology service delivery experience with relevant focus in IT
  • infrastructure/network and cloud technologies.
  • Excellent skills in service desk (L2/L3) management.
  • Excellent skills in Agile planning, estimation, work breakdown and prioritisation.
  • Excellent verbal, written and presentation skills with the ability to build rapport quic
  • Ability to grasp technical concepts quic
  • Ability to work with multiple IT product delivery teams.
  • Ability to leverage Agile-driven toolset such as Jira, Azure DevOps, etc.
  • Familiarity with modern content management toolset such as Confluence, SharePoint, etc.

This role offers an ambitious and proven Technology Service Lead, the opportunity to join an established company in the Insurance sector in Australia and really make an impact through their own technical understanding and ability.

To learn more about this exciting new role please contact Sahar Khalid on 0421 869 643 or to apply please send your resume to email – [email protected]

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