Job Type


Job Ref

Date Posted

Wed, 8th January 2020

We are searching for an experienced Service Desk Manager to come in and lead a Level 1/2 Team as well as drive improvements

The Company

Join this exciting business that is a leader within the Services industry going through an exciting phase of growth. The business is Australia wide and a innovative/strategic market leader within this space.

The Role

We are looking for candidates with strong service desk management experience. The role will involve ensuring the efffective mangement of the Level 1/2 support team & ensuring service levels are met to ensure appropriate steps are taking place to develop strategy to continually improve processes. You must have team mangement experience to be successfull in this role as well as working across large userbases 8000+ preferred.


  • Manage Level 1 & 2 support team
  • Develop, train and assist staff with daily activities and technical developement
  • Utilise ITIL processes to manage incidents and problems to reduce the number of repetitive tickets, increase productivity and service quality
  • Experience conducting support across Microsoft products; Microsoft Server Products, Active Directory, MS, O365
  • Identify and implement improvements to the Service Desk incident logging system
  • Identify continuous improvement opportunities and provide to the Head of Service Delivery
  • Support team around incident management as required

Candidate Experience

  • 5 years + as a service Desk manager in an enteprise environment
  • Team management experience
  • Incident Response and ability to lead the team around escalations
  • ITIL framework

For more information please contact Charles

03 94483011

Job Application