Senior Claims Specialist – Workcover

Leading digitally driven business dedicated to innovation & excellence, looking for a dynamic Claims Specialist to join the Workcover team.
  • Opportunity to work within a renowned global technology consultancy
  • Located in Melbourne CBD + hybrid working
  • Permanent opportunity

About the company:

Leading digitally driven business dedicated to innovation and excellence, with over 70 offices globally. As they expand, we are looking for a dynamic and experienced Claims Specialist to join the Worksafe team.

About the role:

As a Lead Claims Performance Specialist, you will oversee a diverse portfolio of cases, implementing necessary interventions to ensure complex cases achieve optimal recovery and return-to-work outcomes. Your advanced skills in injury and return-to-work management, combined with exceptional stakeholder management, will be crucial in facilitating the successful rehabilitation of injured workers.

You will play a vital role in delivering a critical service that significantly impacts the lives of injured workers during challenging times.

In this senior role, you will also mentor and support less experienced case managers, providing strategic and operational guidance as needed.

Key Responsibilities:

  • Apply a strategic, proactive, and innovative approach to case management.
  • Lead the preparation and participation in claims reviews and clinical case conferences to drive positive outcomes for injured workers.
  • Assess various aspects of an injured worker's recovery and liability relevant to the Victorian workers' compensation scheme, conducting ongoing reviews related to entitlements and payments.
  • Collect and interpret information from diverse stakeholders to develop effective case management strategies.

About you:

  • 4+ years claims management experience within the Victorian workers' compensation scheme
  • Proficient knowledge of medical and paramedical terminology and procedures, including injury treatments
  • Thorough understanding of the Accident Compensation Act 1985 and related regulations
  • Intermediate to advanced proficiency in ACCtion and Novus systems
  • High attention to accuracy and detail
  • Strong written and verbal communication skills
  • Customer service oriented

How to apply:

To apply to this role, please click 'apply now'.

Due to high demand, only shortlisted applicants will be contacted. We appreciate your interest.

AU$85000 - AU$100000 per annum + Super
Melbourne CBD, Melbourne, Australia
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