Projects, Change, Technology and IT

Field Services Support

Salary

$75,000 to $100,000

Location

Melbourne

Job Type

Full-Time

Job Ref

Date Posted

Fri, 29th January 2021

We are looking for an experienced Level 2/3 candidates – on-site support across a range of sites in Melbourne


The Company

Join this exciting business that is going from strength to strength. This business is a well known orgnaisation in Australia.

The Role

We are looking for an experienced Level 2/3 candidate that is experienced across a range of technologies & hardware. This will range from Win 7/10 Support, video conferencing technologies, networking support and various hardware and corporate systems support. Given the role is a field support role it will require travel around Melbourne to different sites (Car / Fuel allowance provided) so you will need exceptional stakeholder engagement abilities and be able to do the travel form site to site as required.

Responsibilities

  • Providing level 2-3 support across Sites in Melbourne (Travel allowance provided)
  • Windows 7 and 10, Office 2010 and 2016, Office 365 Support
  • WebEx, Zoom, Skype for Business and other collaboration/video conferencing technologies Support
  • CITRIX XenApp/XenDesktop and thin client technologies Support
  • Active Directory, including Security and Group Policy configuration
  • Demonstrated understanding of WAN/LAN/Wireless technologies
  • Working closely with Service Desk, Infrastructure, Network and Application teams while providing high level field support services.
  • Escalation and identification of major IT issues
  • Manage and Liase with Vendors and uphold SLAs
  • Participate in the on-call roster as required

We are looking for candidates with:

  • 3 -5 years + in customer facing Infrastructure support roles
  • Proven Track Record and ability to work in fast paced environment
  • Experienced working across Core Windows technologies / Networking support and broad range of hardware

Please note due to the high volume of applicants we can only contact successfully shortlisted candidates.

Job Application