Family Support Coordinator



Australian Capital Territory

Job Type


Job Ref

Date Posted

Mon, 12th April 2021

Excellent opportunity for an experienced mental health professional to join a federal government department

The position of Family Support Coordinator requires someone with lived experience of mental illness and Australian Defence Force (ADF) service.

The position entails using one’s lived experience to respectfully support and educate consumers and stakeholders about recovery-oriented practices and community support services.
This role involves the management of multiple competing priorities to ensure timely, effective and coordinated service delivery and the occupant of the position is required to exercise sound professional judgement under limited supervision and apply creative and innovative approaches to complex and sensitive issues.

  • 12 month fixed term contract with possibility for extension for a further 2-3 years
  • $55 – $65ph + Super
  • Canberra, ACT


  • Identify as a person with lived experience of military family life and of mental health and recovery (which may include as a relative/carer of a Veteran with a history of mental health issues) for the purposes of informing program development, service improvement, stakeholder engagement and policies and procedures.
  • Manage project coordination activities that support the implementation of dedicated family-focused service development and improvement projects, including the strengthening of the Family Peer capability.
  • Be responsible for conducting research, gathering and analysing data, developing documentation and coordinating the preparation of reports on progress and outcomes. Maintain a balanced focus on quality and national consistency whilst ensuring good change management and project implementation at a regional level.
  • Manage stakeholder involvement in project delivery activities through maintaining effective working relationships. Assist in identifying the needs, expectations and requirements of stakeholder groups in conjunction with business owners, subject matter experts and project leads. Undertake contract management and procurement activities related to section-led and cross sectional projects and initiatives.
  • Coordinate and contribute to the development of advice, briefings, papers, submissions and correspondence for use in both internal and external decision-making forums.
  • Support an environment that encourages a willingness to adopt participative work place practices in line with policies of WHS, Workplace Diversity and the Australian Public Service values, Employment Principles and the APS Code of Conduct.


  • Lived experience of mental illness and Australian Defence Force service (for example, ex-ADF member who has been a consumer of mental health services). Ability to respectfully and effectively utilise this experience to promote a recovery focused approach and to mentor or support others.
  • Eligibility and a willingness to obtain a Working with Children Check
  • Willingness to undertake relevant training and professional development, including completion of certificate IV in Mental Health Peer Work
  • A tertiary qualification or equivalent experience in mental health (e.g., Certificate IV in Mental Health, Peer Work).
  • Background preference of a Royal Australian Air Force or Navy Veteran (not essential)
  • Experience working in the Australian Public Service

All applicants must be an Australian Citizen

If you feel this is the position for you, then click the ‘APPLY’ button without delay or contact Ceri Hoult on 08 6465 4691 for a confidential conversation

Job Application