Clinical Liaison Officer




Job Type


Job Ref

Date Posted

Wed, 7th October 2020

Work closely with the assistant director and national teams to provide outstanding programs assistance to those most in need.

  • Located at the head office in Brisbane.
  • Casual Loading included – $50-$70p/h.

>The Clinical Liaison Officer, Regional Support will work in collaboration with the National Operations Team and Regional Teams to support the Assistant Director Clinical Liaison, Client Assist and the Regions in liaison across Open Arms, liaison with DVA services, input into and coordination of complex clinical situations, and support for clinical quality improvement initiatives.


  • Provision of nationally consistent clinical advice to national and regional staff, demonstrating sound clinical skills to ensure positive client outcomes and effective care coordination service delivery.
  • Coordinating responses to clinical escalations and working with Client Assist and regional teams to prepare written responses to the Secretary and Ministers Office.
  • Liaison with DVA services to support the regions in the management of complex and at-risk clients.
  • Actively promote a culture of continuous quality improvement through monitoring, analysis and feedback of implementation data, clinical activities and client outcomes and identification of system issues.
  • Contribute to the development and maintenance of the relevant Clinical Practice and Governance policies, Accreditation, projects and communities of practice. Contribute to the development of advice, briefings, papers, submissions and correspondence for use in decision-making forums.
  • Support an environment that encourages a willingness to adopt participating work place practices in line with policies of WHS, Workplace Diversity and the Australian Public Service values, Employment Principles and the APS Code of Conduct.
  • Work closely with the Assistant Director Clinical Liaison to coordinate triage and provide immediate support to vulnerable veterans and their families.

Skills and Experience:

  • Relevant experience in complex clinical case management
  • Highly developed written and verbal communication skills
  • The ability to interpret, present and communicate data effectively

Clinical Qualifications:

  • Ideally a Psychologist, Mental Health Occupational Therapist, Accredited Mental Health Social Worker, or Nurse with mental health experience.
  • Qualified Psychologists, Occupational Therapists and Nurses must have current registration with the Australian Health Practitioners Registration Agency (AHPRA).
  • Mental Health Accredited Social Workers must be registered with the Australian Association of Social Workers (AASW).
  • Working with Children (WWCC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencing in the position.
Job Application