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Client Service Team Leader – Financial Services

Salary

$75,000 to $100,000

Location

Sydney

Job Type

Permanent

Job Ref

Date Posted

Fri, 12th October 2018

Excellent career opportunity
Leadership role in a dynamic, fast paced environment
Coach, mentor and develop your own team
Seeking a highly motivated and driven individual who has outstanding customer service skills to join a large financial services organisation.


An exciting opportunity has arisen for an experienced client service team leader to join one of Australia’s largest financial service organisations, as part of their inbound/outbound client service team. In this role you will be responsible for effectively managing, leading, coaching, developing and motivating an inbound/outbound client service team. To be successful in this position you must possess proven customer service experience, previous coaching and mentoring experience and be a highly motivated and sales driven individual.

Duties

  • Dealing with inbound/outbound customer service calls
  • Ensure teams members are meeting their agreed KPI’s
  • Conduct regular one on one’s and yearly performance reviews
  • Develop and maintain team culture
  • Deal with customer escalations
  • Assist the centre manager on improvements to processes and procedure
  • Review the teams calls to monitor quality and ensure standards are being adhered to

Essential Criteria

  • Experience in delivering exceptional customer service in a call centre environment
  • The ability to meet & exceed financial targets (KPI’s)
  • Experience in a coaching & mentoring capacity
  • Outstanding people skills and communication skills
  • Strong commitment to team building and staff development
  • Have a positive outlook and a motivational personality

If you are interested in applying for this position then please follow the link, or send an up to date copy of your CV to ops@marsrecruitment.com.au

All applications will be handled in the strictest of confidence.

For any further information please contact Sian Pamphlett on
sian.pamphlett@marsrecruitment.com.au or 02 9003 4903
Job Application