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Client Service Team Leader – Financial Services


$75,000 to $100,000



Job Type


Job Ref

Date Posted

Fri, 12th October 2018

Excellent career opportunity
Leadership role in a dynamic, fast paced environment
Coach, mentor and develop your own team
Seeking a highly motivated and driven individual who has outstanding customer service skills to join a large financial services organisation.

An exciting opportunity has arisen for an experienced client service team leader to join one of Australia’s largest financial service organisations, as part of their inbound/outbound client service team. In this role you will be responsible for effectively managing, leading, coaching, developing and motivating an inbound/outbound client service team. To be successful in this position you must possess proven customer service experience, previous coaching and mentoring experience and be a highly motivated and sales driven individual.


  • Dealing with inbound/outbound customer service calls
  • Ensure teams members are meeting their agreed KPI’s
  • Conduct regular one on one’s and yearly performance reviews
  • Develop and maintain team culture
  • Deal with customer escalations
  • Assist the centre manager on improvements to processes and procedure
  • Review the teams calls to monitor quality and ensure standards are being adhered to

Essential Criteria

  • Experience in delivering exceptional customer service in a call centre environment
  • The ability to meet & exceed financial targets (KPI’s)
  • Experience in a coaching & mentoring capacity
  • Outstanding people skills and communication skills
  • Strong commitment to team building and staff development
  • Have a positive outlook and a motivational personality

If you are interested in applying for this position then please follow the link, or send an up to date copy of your CV to

All applications will be handled in the strictest of confidence.

For any further information please contact Sian Pamphlett on or 02 9003 4903
Job Application